Application Management Services (AMS) Lead

Veriipro; Costa Mesa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Veriipro is seeking an experienced professional in Costa Mesa, California, skilled in AMS, production support, and incident management. The role involves leading application monitoring and observability, managing incident lifecycles, and ensuring SLA compliance.

The ideal candidate has 5-10 years of experience, strong analytical skills in high-availability environments, and familiarity with monitoring tools like Dynatrace and Grafana. The position offers an opportunity to drive continuous process improvements.

Qualifications

• 5-10 years experience in AMS / Production Support / Application Operations.
• Strong experience in monitoring dashboards and alerting systems.
• Expertise in outage management and incident communications.

Responsibilities

• Lead end-to-end application monitoring and observability.
• Manage full incident lifecycle from detection to resolution.
• Ensure SLA compliance and continuous process improvement.

Skills

Incident management

Operational expertise

Analytical skills

Leadership

Tools

Dynatrace

ELK / Kibana

Grafana

JIRA

Confluence

xMatters

Job description

Required Skills

• 5–10 years in AMS / Production Support / Application Operations
• Strong incident management and war-room leadership
• Monitoring, observability, and outage handling expertise
• Strong RCA and post-incident review experience
• Analytical and decision-making skills in high-availability environments

Core Responsibilities

• Lead end-to-end application monitoring and observability
• Manage full incident lifecycle (detection → triage → resolution → communication)
• Handle high-severity outages and drive RCA / preventive actions
• Build and maintain dashboards, alerts, and metrics pipelines
• Ensure SLA compliance and continuous process improvement in AMS
• Coordinate with engineering and product teams for stability
• Support on-call operations and escalation handling

Required Tools & Technologies

Monitoring & Observability

• Dynatrace
• ELK / Kibana
• Grafana
• OpenSearch

ITSM & Collaboration

• JIRA
• Confluence
• Status Page

Incident Management

• xMatters

Domain Advantage

• Connected Cars / In-Vehicle Telematics (preferred)

Preferred Experience

• Experience in Connected Cars / Telematics domain
• Strong experience in monitoring dashboards and alerting systems
• Expertise in outage management and incident communications