Application-First Cloud Observability Architect

Tyler Technologies, Inc.; Plano, Yarmouth (TX, ME); On-site; USD 131,000 - 192,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Cloud Observability Architect to lead the transformation of how we measure, monitor, and improve the health of our cloud and SaaS platforms.

You will drive an application-first observability program, spanning APM, distributed tracing, logging, metrics, and telemetry across services. Partnering with engineering, product, and operations, you will establish enterprise standards, modernize tooling, and champion data-driven reliability, cost optimization, and

Qualifications

• 10+ years of SRE/DevOps/Platform/Observability/Cloud/Systems Eng roles.
• 3+ years architecting enterprise-scale observability solutions.
• Experience leading transformation initiatives across multiple teams.
• Deep understanding of APM, tracing, logging, metrics, telemetry pipelines, SRE.
• Experience defining SLIs, SLOs, reliability metrics and frameworks.
• Strong understanding of cloud-native architectures and microservices.
• Experience operating within governance, security, compliance & change management.
• Exceptional communication and stakeholder management with executives.
• Ability to work within regulated environments (PCI, CJIS, SSAE).

Responsibilities

• Lead transformation of observability strategy with an application-first focus.
• Define and evolve the enterprise observability architecture and telemetry patterns.
• Develop platform strategy consolidating tooling and reducing complexity.
• Serve as SME to engineering, product, SRE, Cloud Ops, FinOps, governance, and execs.
• Evaluate and guide implementation of observability tech and best practices.
• Drive transition to modern observability with APM, tracing, metrics, logs.
• Establish governance, standards, and policies for observability.
• Define SLIs/SLOs and reliability frameworks to support commitments.
• Govern telemetry collection, retention, alerts, and incident detection.
• Collaborate with FinOps to optimize telemetry costs.
• Build communities of practice and manage vendor relationships.
• Analyze telemetry to identify reliability and cost opportunities.
• Influence technical direction across stakeholders without direct authority.
• Own enterprise technologies and promote long-term evolution.
• Communicate complex concepts to technical and executive audiences.

Skills

Executive stakeholder management

Strong communication

Change management

Regulatory compliance awareness

Leadership in transformation

Analytical problem solving

Education

Bachelor's degree in CS/IS/Engineering or related

Tools

Datadog

New Relic

Sumo Logic

Amazon CloudWatch

Dynatrace

Grafana

Splunk

OpenTelemetry

Job description

Tyler Technologies, Inc. is seeking a Cloud Observability Architect to lead the transformation of how we measure, monitor, and improve the health of our cloud and SaaS platforms.

You will drive an application-first observability program, spanning APM, distributed tracing, logging, metrics, and telemetry across services. Partnering with engineering, product, and operations, you will establish enterprise standards, modernize tooling, and champion data-driven reliability, cost optimization, and