Application Engineer - Valves, Actuators, & Flow Control

Rexa, Inc.; Boston (MA); On-site; USD 74,000 - 98,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

Health Savings Account

Life insurance

Paid vacation and sick time

Parental leave

Tuition reimbursement

11 company paid holidays

Job summary

Rexa, Inc. is seeking an Application Engineer to provide technical and customer service support to Rexa channel partners and customers. You will create complete quote proposals and act as the voice of the customer to the factory for expediting and for complaint requests.

Responsibilities include evaluating data to size actuators, preparing quotes, coordinating with Engineering for drawings, and performing cost analysis. Strong communication, CAD skills, and project coordination are essential.

Qualifications

• Bachelor’s degree in engineering (mechanical, electrical, or electro-mechanical).
• 3–5 years of experience creating technical quotes; industrial automation preferred.
• Knowledge of control valves, actuation, and process control.
• Ability to read/interpet technical drawings and documentation.
• CAD software proficiency, SolidWorks preferred.

Responsibilities

• Evaluate customer data to size and select actuators.
• Create quote packages for sales and customers.
• Coordinate with Engineering for drawings of proposed actuators.
• Perform cost analysis and margin estimates for pricing.
• Manage technical inquiries via phone and email.
• Explain sizing and spring selection to customers.
• Review orders to ensure alignment with requirements.
• Coordinate information transfer from Sales to Engineering.
• Resolve technical issues to complete jobs.
• Collaborate with Production and Engineering to expedite orders.
• Participate in customer/channel partner training.

Skills

Technical quotes

Industrial automation

Control valves

Actuation

CAD / SolidWorks

Customer communication

Project management

Microsoft Office

Education

Bachelor’s degree in engineering

Tools

SolidWorks

CAD

Microsoft Office

Job description

Job Description

Job Description

Rexa, Inc. is seeking an Application engineer to provides technical and customer service support to Rexa channel partners and customers directly. The incumbent will create complete quote proposals and supporting documentation and act as the voice of the customer to the factory for expediting and for complaint requests.

Responsibilities

• Evaluate raw data (specifications, datasheets, drawings, photos, etc.) provided by customers to size and select the optimal actuator for the application.
• Create quote packages for sales force and customers following REXA’s quote process guidelines.
• Search, review, mark up, provide reference drawings/schematics as requested, or, if none available, co-ordinate with Engineering to provide drawings of the proposed actuators.
• Perform cost analysis and margin estimates on product offering to facilitate special project pricing as requested.
• Manage phone calls and emails for technical assistance.
• Answer questions regarding the proper actuator sizing, operations, and control schemes available.
• Review mounting dimensions and ensure they contain all information needed to enable properly designed REXA mounting brackets to adapt to the driven device.
• Explain the spring selection guide and how to properly size the actuator and spring.
• Review new orders following REXA’s order process guidelines and clarify the requirements with the customer or channel partner who sent in the order, ensuring the options selected are correct in relation to customer requirements.
• Clarify with the customer if there are any discrepancies identified.
• Organize and coordinate transfer of information from Sales to Engineering to ensure that all design details are included to meet customer specs in full.
• Resolve any technical issues to ensure successful completion of jobs.
• Collaborate with Production and Engineering teams to accommodate requests for expediting jobs.
• Participate in customer and channel partner training classes when required.

Education and Experience

A bachelor’s degree in engineering; mechanical, electrical, or electro-mechanicalThree to 5 years of experience creating technical quotes; industrial automation environment highly preferredKnowledge and skillsBasic knowledge of control valves, actuation, and the process control industryAbility to read and interpret technical drawings and documentationBasic competency with computer aided design software; Solidworks preferredExcellent communication skills with the ability to “build relationships” with customers to drive high customer satisfactionProject Management experienceMicrosoft office proficiencyAbility to work effectively in a team-based environment of collaborationStrong organization and time management skills with flexibility to work in a dynamic environment.Ability to work independently, set priorities, and multitask.

Working conditions

Office environment with some exposure to manufacturing activity. No strenuous physical work. Strict compliance with company safety policies. Occasional travel may be required.

Benefits and Compensation

Salary range: $73,550 - $98,000/year depending on experience

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Health Savings Account
• Life insurance
• Paid vacation and sick time
• Parental leave
• Tuition reimbursement
• 11 company paid holidays

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled*This organization participates in E-Verify.*