Application Engineer, ServiceNow, Google Cloud Business Platforms

Google; Sunnyvale (CA); On-site; USD 138,000 - 197,000; Full time

Job summary

Google Sunnyvale seeks an Application Engineer to lead web development and full lifecycle delivery across in-house and customer-facing apps. You will design, develop, and deploy custom-scoped apps, optimize agent interfaces, and build robust bi-directional integration pipelines using Pub/Sub and gRPC.

You will work with ServiceNow and internal microservices, bridging ecosystems while upholding high standards of code quality and secure, scalable engineering practices.

Qualifications

• Bachelor's degree or equivalent practical experience in CS, MIS, or related field.
• 4 years of experience in web technologies (JavaScript ES6+, HTML5, CSS3).
• Experience managing first-party ServiceNow integrations and building microservices (Java, Python, Go, or Node.js).
• Experience with message-driven architectures (Pub/Sub, Kafka), RPC/gRPC, and API Gateways/Reverse Proxies.

Responsibilities

• Lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, and ongoing support for in-house and customer-facing applications.
• Collaborate with cross-functional Googlers using UI specs/prototypes; act as owner and drive innovation to meet user needs.
• Design, develop, and deploy custom-scoped applications; optimize agent interfaces; build bidirectional integration pipelines using asynchronous and synchronous protocols.
• Manage end-to-end integration tasks to ensure ServiceNow functions as a secure extension of Google’s internal operations.
• Maintain and scale CS M, SPM, IRM dashboards and validate solutions via testing frameworks.

Skills

JavaScript

HTML/CSS

ServiceNow integrations

Microservices

Cloud Pub/Sub

Kafka

gRPC

APIs & Gateways

Education

Bachelor's degree in CS / MIS or related field

Master's degree in CS / MIS (preferred)

Tools

App Engine

ServiceNow

Git

SQL (PostgreSQL/MySQL)

Job description

Application Engineer, ServiceNow, Google Cloud Business Platforms

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Google, Sunnyvale, CA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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Minimum qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, a related technical field, or equivalent practical experience.
• 4 years of experience in web technologies (e.g., JavaScript ES6+, HTML5, CSS3).
• Experience managing first-party ServiceNow integrations, and building microservices (e.g., Java, Python, Go, or Node.js).
• Experience with message-driven architectures (e.g., Cloud Pub/Sub, Kafka), RPC/gRPC, and API Gateways/Reverse Proxies for traffic orchestration.

Preferred qualifications:

• Master's degree in Computer Science, MIS or related technical field or equivalent practical experience.
• Experience in server-side development, relational (PostgreSQL, MySQL) or NoSQL databases, and high-performance API design.
• Experience tailoring user experiences for operational agents (Configurable Workspaces, Advanced Work Assignment), alongside a background in version control (Git), SDLC, and unit/integration testing.
• Mastery of OAuth 2.0/OIDC flows, Workload Identity Federation (Service Account assertions for keyless auth), and secure credential management (Cloud KMS, HashiCorp Vault) to ensure zero-trust networking and mTLS enforcement.
• Understanding of bridging external SaaS with internal pipelines, egress proxies, and secure credential stores.

About the job

You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs.

As an Application Engineer within the Google Cloud Business Platform (GCBP) organization, you will play a pivotal role in scaling workflow automation by bridging ServiceNow with internal First-Party (1P) systems and secondary CRM platforms. Google engineers are at the forefront of developing next-generation technologies that change how the world interacts with information; in this role, you will apply that same engineering discipline to the ServiceNow ecosystem.

You will independently design, develop, and deploy custom-scoped applications, optimize agent interfaces, and build robust bi-directional integration pipelines using asynchronous (Cloud Pub/Sub) and synchronous (gRPC) protocols. By managing these end-to-end integration tasks independently, you will ensure ServiceNow functions as a tightly integrated, secure extension of Google’s internal operations while upholding the highest standards of code quality and software engineering.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $138000 - $197000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Responsibilities

• Build custom scoped applications via App Engine and configure agent-centric interfaces like ServiceNow Agent Workspace and Virtual Agent.
• Build robust bi-directional pipelines connecting ServiceNow to internal microservices (using Pub/Sub, Webhooks, gRPC, API Gateways), and manage the GCP projects, IAM roles, and quotas to host these endpoints.
• Maintain and scale functional suites including Customer Service Management (CSM/CRM), Strategic Portfolio Management (SPM), and Integrated Risk Management (IRM).
• Plan and execute technical delivery with minimal assistance, translating ambiguous business requirements into high-level integration architectures.
• Manage Performance Analytics dashboards and validate custom/OOTB solutions via Automated Test Framework (ATF).