Application Engineer, ServiceNow, Google Cloud Business Platforms
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Benefits offered by this job
Job summary
Google is seeking an Application Engineer for the ServiceNow integration within Google Cloud Business Platforms. You will design, develop, and deploy custom applications, while connecting ServiceNow with internal microservices and internal CRM platforms.
You will own end-to-end integration tasks, ensure secure, scalable pipelines, and uphold high code quality in a fast-paced environment. You will work with a cross-functional team of Googlers, contributing to workflow automation and agent-facing
Qualifications
- Bachelor's degree in Computer Science, MIS, a related technical field, or equivalent practical experience.
- 4 years of experience in web technologies (e.g., JavaScript ES6+, HTML5, CSS3).
- Experience managing first-party ServiceNow integrations, and building microservices (e.g., Java, Python, Go, or Node.js).
- Experience with message-driven architectures (e.g., Cloud Pub/Sub, Kafka), RPC/gRPC, and API Gateways/Reverse Proxies for traffic orchestration.
Responsibilities
- Build custom scoped applications via App Engine and configure agent-centric interfaces like ServiceNow Agent Workspace and Virtual Agent.
- Build robust bi-directional pipelines connecting ServiceNow to internal microservices (using Pub/Sub, Webhooks, gRPC, API Gateways), and manage the GCP projects, IAM roles, and quotas to host these endpoints.
- Maintain and scale functional suites including Customer Service Management (CSM/CRM), Strategic Portfolio Management (SPM), and Integrated Risk Management (IRM).
- Plan and execute technical delivery with minimal assistance, translating ambiguous business requirements into high-level integration architectures.
- Manage Performance Analytics dashboards and validate custom/OOTB solutions via Automated Test Framework (ATF).
Skills
Education
Tools
Job description
Sunnyvale, CA, USA
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
- Bachelor's degree in Computer Science, Management Information Systems, a related technical field, or equivalent practical experience.
- 4 years of experience in web technologies (e.g., JavaScript ES6+, HTML5, CSS3).
- Experience managing first-party ServiceNow integrations, and building microservices (e.g., Java, Python, Go, or Node.js).
- Experience with message-driven architectures (e.g., Cloud Pub/Sub, Kafka), RPC/gRPC, and API Gateways/Reverse Proxies for traffic orchestration.
- Master's degree in Computer Science, MIS or related technical field or equivalent practical experience.
- Experience in server-side development, relational (PostgreSQL, MySQL) or NoSQL databases, and high-performance API design.
- Experience tailoring user experiences for operational agents (Configurable Workspaces, Advanced Work Assignment), alongside a background in version control (Git), SDLC, and unit/integration testing.
- Mastery of OAuth 2.0/OIDC flows, Workload Identity Federation (Service Account assertions for keyless auth), and secure credential management (Cloud KMS, HashiCorp Vault) to ensure zero-trust networking and mTLS enforcement.
- Understanding of bridging external SaaS with internal pipelines, egress proxies, and secure credential stores.
You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action, and innovate to meet user and customer needs.
As an Application Engineer within the Google Cloud Business Platform (GCBP) organization, you will play a pivotal role in scaling workflow automation by bridging ServiceNow with internal First-Party (1P) systems and secondary CRM platforms. Google engineers are at the forefront of developing next-generation technologies that change how the world interacts with information; in this role, you will apply that same engineering discipline to the ServiceNow ecosystem.
You will independently design, develop, and deploy custom-scoped applications, optimize agent interfaces, and build robust bi-directional integration pipelines using asynchronous (Cloud Pub/Sub) and synchronous (gRPC) protocols. By managing these end-to-end integration tasks independently, you will ensure ServiceNow functions as a tightly integrated, secure extension of Google's internal operations while upholding the highest standards of code quality and software engineering.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
$138,000 - $197,000 (USD) + 15% bonus target + equity + benefits
- Build custom scoped applications via App Engine and configure agent-centric interfaces like ServiceNow Agent Workspace and Virtual Agent.
- Build robust bi-directional pipelines connecting ServiceNow to internal microservices (using Pub/Sub, Webhooks, gRPC, API Gateways), and manage the GCP projects, IAM roles, and quotas to host these endpoints.
- Maintain and scale functional suites including Customer Service Management (CSM/CRM), Strategic Portfolio Management (SPM), and Integrated Risk Management (IRM).
- Plan and execute technical delivery with minimal assistance, translating ambiguous business requirements into high-level integration architectures.
- Manage Performance Analytics dashboards and validate custom/OOTB solutions via Automated Test Framework (ATF).
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
- Sunnyvale, CA, USA
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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