Application Engineer (MPD)

Southwest Microwave; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Tuition reimbursement

PTO 3 weeks

9 paid holidays

Job summary

Southwest Microwave is seeking a Product/Application Support professional to bridge Engineering, Sales and Marketing, ensuring clear communication and effective technical guidance.

You will interface between engineering and the Sales team, articulate product use to customers when needed, gather customer needs, and support the design and development of new products through documentation and communications.

Qualifications

• Requires excellent verbal and written communication in English.
• Very good Customer Service and/or Sales Support.
• Bachelor’s degree in Engineering, Technical Field, or equivalent combination of education and experience.

Responsibilities

• Interface and communicate between Engineering and Sales.
• Articulate technology application and product use to Sales team and sometimes customers.
• Identify customer needs from Sales inputs and facilitate Engineering support to Sales/Customer.
• Support Engineering’s design and development of new products through gathering and organizing documentation and communications.
• Support Sales to resolve customer issues or difficulties.

Skills

Communication

Customer Service

Sales Support

Education

Bachelor's degree in Engineering

EE degree preferred

Tools

MS Office

Job description

Job Summary

Under the direction of the MPD Director of Engineering, this position has responsibility for product and concept application support from Engineering to Sales and Marketing.

Job Duties

Job duties include the following:

• Able to interface and communicate between Engineering and Sales.


• Articulate technology application and product use to Sales team and sometimes customers (as needed/determined by Sales).


• Identify customer's needs from Sale’s inputs and facilitate Engineering support to Sales/Customer.


• Support Engineering’s design and development of new products through the gathering and organizing of documentation and communications.


• Support Sales to resolve customer issues or difficulties.

Other duties as assigned, to include Engineering workload (i.e. clerical, analytical, and or manufacturing).

Skills/Experience

Requires excellent verbal and written communication skills in English, very good Customer Service and/or Sales Support. Proficient in MS Office.

Education

Bachelor’s degree in Engineering, Technical Field, or equivalent combination of education and experience. EE degree preferred.

Physical demands

Able to sit, stand and walk for prolonged periods of time. Able to perform repetitive work, and have the ability to use a microscope and be able to hold small hand tools. Able to lift up to 30 lbs.

Southwest Microwave offers a competitive benefits package that includes Medical, dental, vision, life insurance, a 401(k) with company match, tuition reimbursement, three weeks of paid time off, and nine paid holidays per year. We also pride ourselves on our commitment to work/life balance!

Applicants must successfully pass a drug test and background screening. This employer participates in E-Verify.

SMI is an Equal Opportunity Employer. Employment with SMI is governed based on merit, competence, and qualifications. It will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

U.S. Person Requirements:

Due to compliance with U.S. export control laws and regulations, the candidate must be a U.S. Person, defined as a U.S. citizen or a U.S. permanent resident.