Application Engineer - Genentec

Allied Universal; Carrollton (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays and vacation

Job summary

Allied Universal is seeking an Application Engineer to support installation and service teams with software integration, troubleshooting, and system commissioning. You will work with access control and video platforms, configure networks, and lead user training to ensure successful deployment and ongoing licensing management.

Ideal candidates have 3+ years of experience programming and troubleshooting security systems, GENETEC credentials, and strong communication skills for internal and

Qualifications

• High school diploma or equivalent.
• GENETEC experience and / or certifications with access control systems and video platforms.
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems.
• Advanced knowledge of industry-leading security system and equipment providers.
• Decision-making and problem-solving ability.
• Ability to read and understand advanced technical information and documentation.
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word).
• Excellent verbal and written communication skills, with internal and external stakeholders.
• Ability to establish and maintain effective working relationships with both internal and external customers.

Responsibilities

• Integrate electronic security systems to deliver cohesive, advanced solutions.
• Configure LAN and wireless networks to ensure reliable connectivity and performance.
• Diagnose and troubleshoot system issues for optimal functionality.
• Collaborate with project teams and end users to support software deployment and usage.
• Resolve software-related issues, engaging technical resources when necessary.
• Escalate critical problems promptly to minimize project impact.
• Coordinate project timelines and resources with the management team for efficiency.
• Lead end-user training and manage licensing to ensure successful adoption and continuous development.

Skills

Access control systems

Video surveillance integration

Troubleshooting

Diagnostics

Communication with stakeholders

Reading technical documentation

Education

High school diploma or equivalent

College degree in computer science or engineering (nice to have)

Tools

MS Office Suite

SharePoint

Genetec platforms

Networking basics

Job description

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

Allied Universal® is hiring an Application Engineer. The Application Engineer supports installation and service teams with software integration, ensuring seamless operation between multiple software applications. Responsibilities include troubleshooting, programming, system commissioning, upgrades, and advanced diagnostics.

RESPONSIBILITIES

• Integrate electronic security systems to deliver cohesive, advanced solutions
• Configure LAN and wireless networks to ensure reliable connectivity and performance
• Diagnose and troubleshoot system issues for optimal functionality
• Collaborate with project teams and end users to support software deployment and usage
• Resolve software-related issues, engaging technical resources when necessary
• Escalate critical problems promptly to minimize project impact
• Coordinate project timelines and resources with the management team for efficiency
• Lead end-user training and manage licensing to ensure successful adoption and continuous development

QUALIFICATIONS (MUST HAVE)

• High school diploma or equivalent
• GENETEC experience and / or certifications with access control systems and video platforms
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems
• Advanced knowledge of industry-leading security system and equipment providers
• Decision-making and problem-solving ability
• Ability to read and understand advanced technical information and documentation
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
• Excellent verbal and written communication skills, with internal and external stakeholders
• Ability to establish and maintain effective working relationships with both internal and external customers

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• College degree in computer science, engineering, or related field

BENEFITS

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com