Application Engineer

Allied Universal; Wyoming, Northern (MI, KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Disability Insurance

Eight paid holidays

Five sick days

Four personal days

Job summary

Allied Universal Technology Services seeks an Application Engineer to support installation and service teams with software integration across security platforms. You will troubleshoot, program, commission systems, and perform upgrades to ensure seamless operation between multiple software applications.

You will collaborate with project teams, diagnose issues, and guide end users through deployment and licensing, driving successful adoption and ongoing development.

Qualifications

• High school diploma or equivalent.
• Experience programming and troubleshooting access control and video systems (3+ years).
• Certification(s) with access control systems and video platforms (AMAG, Lenel, Milestone, Genetec, Software House) would be highly regarded.
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, Word).
• Strong verbal and written communication, with internal/external stakeholders.
• Ability to read and understand advanced technical information and documentation.

Responsibilities

• Integrate electronic security systems to deliver cohesive, advanced solutions.
• Configure LAN and wireless networks for reliable connectivity and performance.
• Diagnose and troubleshoot system issues for optimal functionality.
• Collaborate with project teams and end users to support software deployment and usage.
• Lead end-user training and manage licensing to ensure successful adoption and continuous development.

Skills

Problem-solving

Verbal & written communication

Stakeholder collaboration

MS Office proficient

Education

High school diploma or equivalent

College degree in CS/Engineering (nice to have)

Tools

AMAG

Lenel

Milestone

Genetec

Software House

Job description

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Allied Universal® is hiring an Application Engineer. The Application Engineer supports installation and service teams with software integration, ensuring seamless operation between multiple software applications. Responsibilities include troubleshooting, programming, system commissioning, upgrades, and advanced diagnostics.

RESPONSIBILITIES:

• Integrate electronic security systems to deliver cohesive, advanced solutions
• Configure LAN and wireless networks to ensure reliable connectivity and performance
• Diagnose and troubleshoot system issues for optimal functionality
• Collaborate with project teams and end users to support software deployment and usage
• Resolve software-related issues, engaging technical resources when necessary
• Escalate critical problems promptly to minimize project impact
• Coordinate project timelines and resources with the management team for efficiency
• Lead end-user training and manage licensing to ensure successful adoption and continuous development

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Certification(s) with access control systems and video platforms, such as AMAG, Lenel, Milestone, Genetec, Software House, or similar
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems
• Advanced knowledge of industry-leading security system and equipment providers
• Decision-making and problem-solving ability
• Ability to read and understand advanced technical information and documentation
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
• Excellent verbal and written communication skills, with internal and external stakeholders
• Ability to establish and maintain effective working relationships with both internal and external customers

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in computer science, engineering, or related field

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices