Onsite Technical Support Engineer, Access & Security

ASSA ABLOY Sicherheitstechnik GmbH; New Haven (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K w. employer match

Corporate Discounts

Job summary

SARGENT, part of the ASSA ABLOY Group, is seeking a Technical Support Specialist to join our team in New Haven, CT, onsite. You will troubleshoot hardware, provide remote and on-site support to customers, and act as a liaison between customers, engineering, and manufacturing to resolve issues.

Required is a Bachelor’s degree in Mechanical or Manufacturing Engineering and 3–5 years of relevant experience. Excellent customer service, strong written and verbal communication, and solid

Qualifications

• Bachelor's degree in Mechanical Engineering or Manufacturing Engineering or related field.
• 3–5 years of applicable work experience.
• Excellent customer service skills and professional interaction.

Responsibilities

• Troubleshoot hardware and provide remote and on-site support to customers.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests.
• Coordinate with quality, engineering, and manufacturing personnel to resolve issues.
• Document issues and communicate root causes and fixes to customers and internal teams.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree in Mechanical/Manufacturing Engineering

Job description

SARGENT, part of the ASSA ABLOY Group, is seeking a Technical Support Specialist to join our team in New Haven, CT, onsite. You will troubleshoot hardware, provide remote and on-site support to customers, and act as a liaison between customers, engineering, and manufacturing to resolve issues.

Required is a Bachelor’s degree in Mechanical or Manufacturing Engineering and 3–5 years of relevant experience. Excellent customer service, strong written and verbal communication, and solid