Application Engineer

Infinite Computer Solutions; Town of Texas (WI); On-site; USD 85,000 - 125,000; Full time

Job summary

Infinite Computer Solutions seeks an experienced Application Operations & Monitoring Engineer to support enterprise apps and file workflows in a production setting. You will monitor health with Dynatrace, troubleshoot incidents, and drive platform upgrades in collaboration with Infrastructure, Networking, Development, and Vendor teams.

Ideal candidates have 3–7+ years in AppOps, experience on Windows Server, and a strong knack for problem solving and documentation.

Qualifications

• 3–7+ years of experience in Application Support / AppOps.
• Experience supporting Windows Server environments.
• Basic querying and connectivity troubleshooting for SQL Server.
• Experience with project-driven upgrades, migrations, and deployments.
• Strong troubleshooting and pressure management skills.

Responsibilities

• Provide day-to-day operational support for production applications.
• Manage file transfer and file management workflows (ingestion, processing, delivery).
• Monitor health using Dynatrace and other enterprise monitoring tools.
• Perform incident troubleshooting and root cause analysis to prevent recurrence.
• Support project-based initiatives including upgrades and migrations.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop SOPs and maintain operational documentation.
• Ensure adherence to security, compliance, and change processes.
• Participate in on-call rotation for high-priority incidents.

Skills

Production Support

Incident Management

Cross-team Collaboration

Troubleshooting

Observability

Education

Bachelor's degree in Computer Science or related

Tools

Dynatrace

FTP/SFTP

SQL Server

Job description

Job Description

Job Title: Application Operations & Monitoring Engineer

Overview

We are seeking a highly motivated Onbase Application Operations & Monitoring Engineer to support enterprise applications, file management processes, and project-driven initiatives. This role is responsible for ensuring application stability, proactive monitoring, and operational efficiency across production environments using modern observability tools such as Dynatrace.

Key Responsibilities

• Provide day-to-day operational support for business-critical applications in a production environment
• Manage and support file transfer and file management workflows (ingestion, processing, delivery, and error handling)
• Monitor application health using Dynatrace and enterprise monitoring tools, ensuring proactive identification and resolution of issues
• Perform incident troubleshooting, root cause analysis (RCA), and problem management to prevent recurrence
• Support and execute project-based initiatives, including system upgrades, migrations, and platform enhancements
• Collaborate with cross-functional teams (Infrastructure, Network, Development, and Vendor teams) to resolve complex issues
• Develop and maintain standard operating procedures (SOPs) and operational documentation
• Ensure adherence to security, compliance, and change management processes
• Participate in on-call rotation and support high-priority production incidents as needed

Required Qualifications

• 3–7+ years of experience in Application Support / Application Operations (AppOps)

Hands-on Experience With Application Monitoring Tools (Dynatrace Preferred)

• Strong understanding of file transfer mechanisms (FTP/SFTP, batch processing, file lifecycle management)
• Experience supporting applications hosted on Windows Server environments
• Knowledge of SQL Server or relational databases (basic querying, troubleshooting connectivity)
• Experience working in project-driven environments (upgrades, migrations, implementations)
• Strong troubleshooting and analytical skills with the ability to work under pressure

Preferred Qualifications

• Experience with enterprise platforms (IIS, middleware, or vendor applications)
• Exposure to automation/scripting (PowerShell)
• Experience with load balancers, web services, or API monitoring
• Knowledge of log analysis and performance tuning

Key Skills

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Application Monitoring & Observability (Dynatrace)
• Production Support & Incident Management
• File Management / File Transfer Processing
• Certificates
• Project Execution & Coordination
• Cross-team Collaboration

Why Join

• Opportunity to work in a high-impact production environment supporting critical business systems
• Exposure to modern monitoring and observability platforms
• Involvement in enterprise-scale projects and system transformations

Qualifications

• Graduate

Range Of Year Experience-Min Year

• 8

Range Of Year Experience-Max Year

• 10