Back fill Engineer

JPC TECHNO INC; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPC TECHNO INC is seeking a highly skilled Senior Observability Operations Engineer to manage and enhance our enterprise observability platform across Dynatrace, Splunk, and OpenSearch. You will ensure high availability, scalability, and incident resolution.

You will design monitoring, logging, tracing, and alerting, automate tasks with Python and REST APIs, and collaborate with Platform Engineering, SRE, and DevOps teams to drive improvements.

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent experience.
• 6-10+ years IT infrastructure or observability operations experience.
• 4+ years administering Dynatrace, Splunk, OpenSearch, or Elasticsearch.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Administer and optimize enterprise observability platforms including Dynatrace, Splunk, and OpenSearch/Elasticsearch.
• Design, deploy, configure, and maintain monitoring, logging, tracing, and alerting solutions.
• Manage large-scale OpenSearch/Elasticsearch clusters, including indexing strategies and capacity planning.
• Configure Dynatrace components such as OneAgent, APM, and RUM.
• Develop dashboards, alerts, and executive operational metrics.
• Automate operational tasks using Python, Shell, REST APIs, Terraform, or Ansible.
• Collaborate with Platform Engineering, SRE, DevOps, and Infra teams.

Skills

Strong troubleshooting

Excellent communication

Stakeholder management

Independent worker

Ownership mindset

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience

Tools

Dynatrace

Splunk

OpenSearch/Elasticsearch

Kubernetes

Linux

OpenTelemetry

Grafana

Kibana

Docker

OpenShift

Rancher

Terraform

Ansible

REST APIs

Python

AI/ML in Observability

Job description

We are seeking a highly skilled Senior Observability Operations Engineer to manage and enhance our enterprise observability platform. The ideal candidate will have deep expertise in Dynatrace, Splunk, OpenSearch/Elasticsearch, Kuberetes, Linux, and cloud-native observability solutions.

Experience leveraging AI/ML and Generative Al to improve observability, automate operations, and accelerate incident resolution is highly desirable.

The role is responsible for ensuring high availability, scalability, operational excellence, and continuous improvement of enterprise monitoring and logging platforms supporting mission-critical applications.

Key Responsibilities

• Administer and optimize enterprise observability platforms including Dynatrace, Splunk, and OpenSearch/Elasticsearch.
• Design, deploy, configure, and maintain monitoring, logging, tracing, and alerting solutions.
• Manage large-scale OpenSearch/Elasticsearch clusters, including indexing strategies, performance tuning, shard optimization, backups, and capacity planning.
• Configure Dynatrace OneAgent, ActiveGate, Synthefic Monitoring, Real User Monitoring (RUM), Digital Experience Monitoring (DEM), Davis Al, and Application Performance Monitoring (APM).
• Administer Splunk Enterprise, Universal Forwarders, Indexers, Search Heads, Cluster Manager, Deployment Server, and Splunk ITSI.
• Develop dashboards; alerts, reports, and executive operational metrics.
• Support Linux-based infrastructure and Kubernetes environments (Docker/OpenShift/Rancher preferred).
• Implement observability best practices using OpenTelemetry, distributed tracing, metrics, logs, and events.
• Perform root cause analysis for production incidents using observability platforms.
• Collaborate with Platform Engineering, SRE, DevOps, Infrastructure, and Application teams.
• Automate operational tasks using Python, Shell scripting, REST APls, Terraform, or Ansible.
• Participate in incident, problem, change, and release management processes.
• Drive platform upgrades, patching, security compliance, and operational governance.
• Improve platform reliability through automation, self-healing, and Al-assisted operations.

Observability Platforms

• Dynatrace Administration
• OpenSearch Administration
• Elasticsearch Administration
• Grafana
• Kibana
• Open Telemetry
• Kafka (preferred)

Infrastructure

• Docker
• OpenShift or Rancher
• Networking (TCP/IP, DNS, Load Balancers, Firewalls)
• System Administration
• Git
• Terraform
• Ansible
• REST APIs

Scripting

• Python
• Bash/Shell
• PowerShell (preferred)

AI & Automation Skills (Preferred)

• Experience using Generative AI (ChatGPT, GitHub Copilot, Amazon Q, Microsoft Copilot, or similar) to improve operational efficiency.
• Knowledge of AlOps platforms and Al-driven observability.
• Experience with Dynatrace Davis Al for anomaly detection and root cause analysis.
• Understanding of machine learning concepts for predictive monitoring and intelligent alerting.
• Experience building Al-assisted operational runbooks and troubleshooting workflows.
• Knowledge of Retrieval-Augmented Generation (RAG), vector databases, embeddings, and Al-powered knowledge search is a plus.
• Experience integrating Al with observability platforms using APIs.
• Familiarity with LLMs, prompt engineering, and Al-assisted automation.
• Experience using Python with Al frameworks (LangChain, LangGraph, OpenAI APls, or similar) is desirable.
• Exposure to Al-driven incident summarization, log analysis, and automated ticket enrichment.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 6-10+ years of IT infrastructure or observability operations experience.
• 4+ years administering Dynatrace, Splunk, OpenSearch, or Elasticsearch.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management Skills.

Preferred Certifications

• Dynatrace Associate or Professional Certification
• Elastic Certified Engineer
• ITIL Foundation

Soft Skills

• Strong ownership and accountability
• Excellent problem-solving and analytical thinking
• Ability to work independently with minimal supervision
• Strong collaboration across cross-functional teams
• Continuous learning mindset
• Ability to thrive in fast-paced production environments