Application Engineer

Mastercam; Phoenix (AZ); Presencial; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

Mastercam in Phoenix is seeking an Applications Engineer II to bridge technology and customer success. You will provide expert technical support, training, and tailored solutions to customers and internal teams to maximize Mastercam value.

You will travel up to 25% for on-site visits and trade shows, work with sales on demonstrations, and collaborate with product teams to test new features.

Qualificações

• Bachelor's degree in Engineering, CS, Manufacturing, or related field (or equivalent).
• 3–5 years in CAD/CAM programming, manufacturing or application engineering.
• Hands-on Mastercam or similar CAD/CAM software experience.
• Strong CNC programming and multi-axis machining knowledge.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and with teams in a fast-paced environment.
• Willing to travel up to 25% (customer sites, events).

Responsabilidades

• Provide expert-level support to customers and channel partners by troubleshooting issues.
• Analyze customer workflows and tailor solutions to improve efficiency.
• Serve as a technical resource for escalated inquiries with timely resolution.
• Collaborate with product management to provide feedback for enhancements.
• Test and validate new features for real-world use.
• Assist sales with product demonstrations, technical presentations, proofs of concept.
• Support customers post-sale for successful implementation and adoption.
• Develop custom toolpaths, templates, macros, training materials.
• Deliver in-person and online training and hands-on demonstrations.

Conhecimentos

CAD/CAM experience

Manufacturing processes

Communication skills

Presentation skills

Travel willingness

Formação académica

Bachelor's degree in Engineering/CS/Manufacturing or related

Ferramentas

Mastercam

Descrição da oferta de emprego

The Applications Engineer II plays a pivotal role in bridging the gap between technology and customer success. This role provides expert technical support, training, and solutions to Mastercam customers, and internal teams, helping users maximize the value of Mastercam products. The position supports the West region and is based in the Phoenix Metro Area, Arizona.

*Must be located in the Phoenix, AZ Metro area**

How You'll Drive Success

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features for compatibility and usability in real-world applications.
• Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
• Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, macros, technical documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.

The Talents We're Seeking

Education

• Bachelor's degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.

Required Skills

• 3-5 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes, including milling, turning, and multi-axis machining.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits, trade shows, and international events.

Preferred Skills

• Knowledge of machining processes and tooling.
• Experience with simulation software and post-processor customization.
• Familiarity with CRM tools, such as Salesforce and NetSuite.

Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

• Winning Together: Collaboration is not optional—it is the engine that drives us.
• Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.