Application Engineer

Hesai Technology; Palo Alto (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Hesai Technology is seeking a client-facing AE to support its US business in Palo Alto, California. This role will engage customers, facilitate technical discussions, and drive product adoption. You will lead demos and provide hands-on support, working closely with engineering teams to ensure technical alignment. Candidates should possess a Bachelor's or Master's degree in Engineering and 5+ years experience in FAE or Technical Pre-Sales, with familiarity in Linux, ROS, or embedded systems preferred.

Qualifications

• 5+ years in FAE, Solutions Engineering, or Technical Pre‑Sales.
• Experience with lidar, sensors, or perception systems preferred.
• Willingness to travel as needed.

Responsibilities

• Support customer meetings, technical discussions, and solution presentations.
• Lead product demos, evaluations, and on-site testing.
• Collaborate with R&D and global teams to drive technical alignment.

Skills

Client-facing experience

Technical discussions

Troubleshooting

Communication skills

Education

Bachelor’s or Master’s degree in Engineering or related field

Tools

Linux

ROS

SDK

Embedded systems

Job description

We are looking for a client-facing AE to support our US business.

This role partners closely with Sales to engage customers, drive technical discussions, and support new product adoption. You will act as the bridge between customers, product, and engineering, helping translate advanced lidar and perception technologies into real-world solutions.

Key Responsibilities

• Support customer meetings, technical discussions, and solution presentations
• Lead product demos, evaluations, and on-site testing
• Work with customers across OEMs, Tier 1s, and autonomous driving / advanced technology companies
• Support new product introduction (NPI) and customer integration (SDK, ROS, etc.)
• Provide hands‑on technical support, including troubleshooting and root cause analysis
• Collaborate with R&D and global teams to drive technical alignment and feedback
• Support RMA analysis and technical documentation as needed

Qualifications

• Bachelor’s or Master’s degree in Engineering or related field
• 5+ years in FAE, Solutions Engineering, or Technical Pre‑Sales
• Strong client‑facing experience and ability to lead technical conversations independently
• Familiar with Linux, ROS, SDK, or embedded systems
• Experience with lidar, sensors, or perception systems preferred
• Camera / imaging experience is a strong plus
• Strong communication skills and ability to work cross‑functionally
• Willingness to travel as needed

Why This Role

This is not a support‑only FAE role - you will be involved early in the sales cycle and play a key role in shaping solutions and enabling new product adoption.