Application Engineer

Express Employment Professionals - Cincinnati East; Bend (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Bend, OR is seeking an Application Engineer who will lead and guide the company’s technical assets, define and architect solutions to meet business needs, and drive solution transformation within a product/service model to enhance customer experience and accelerate growth.

You will provide escalated support, develop and improve solutions, and establish standards and governance for architecture and quality.

Qualifications

• Bachelor’s degree in CS, IS, Eng, or equivalent.
• 5+ years IT experience in relevant domain.
• Experience architecting and implementing enterprise solutions.
• Knowledge of governance, data integration, BI is a plus.

Responsibilities

• Provide L2/L3 support and incident resolution.
• Resolve production issues by root cause analysis.
• Define, design and develop enterprise solutions to improve customer experience.
• Establish standards and governance for solution architecture.
• Collaborate with IDS teams and vendors on roadmaps.

Skills

IT experience

Solution architecture

Enterprise software development

Data integration basics

Vendor management

Education

Bachelor's degree in CS/IS/Engineering

Tools

Google Apps

MS Office

Job description

One of Central Oregon’s top places to work is adding and Application Engineer to their team. This role provides leadership and guidance relating to the company’s technical assets. They are responsible for building solutions, the use of management tools, defining and architecting solutions to meet the company’s business needs. Application Engineering leaders will also facilitate the definition of processes, methods, and standards for governing solution transformation within the organization, with a focus on enhancing customer experience, increasing productivity in stores, and enabling aggressive business expansion within a product/service operating model.

What You Get to Do!

Application Engineers will vary greatly by specific solution knowledge and/or area of technical interest (subject matter expert - SME). This role is designed to support most technologies and domains represented within the organization.

Escalated Operational Support

• Provide and/or coordinate level 2/level 3 support as required through incident resolution based on incidents reported and escalated by:
• Identifying and resolving solution related issues (code, data or architecture).
• Addressing production issues by root cause determination and resolution.
• Responding to questions and suggestions from other IDS teams.
• Support activities include investigation (such as root cause analysis), diagnosis, incident/problem resolution or issue recovery, identification of acceptable workaround, and following proper incident/problem closure procedures for knowledge and reporting/metric purposes, ensuring system stability and performance that underpins customer experience and productivity.

Improvements: Solution Development

• Defining, designing and developing solutions; ranging from custom application development, multiple solution orchestrations and advance solution support, specifically to improve customer experience, increase productivity in stores, and support business expansion.
• Responding to requests from the business, leveraging appropriate solutions and tools.
• Identifying approaches to meet business requirements/needs, confirming appropriate controls and driving approach and architecture decision making.

Improvements: Solution Architecture

• Evaluate options for addressing business needs through technology improvements and managing overall solution technical lifecycle, aligned with the strategic vision of customer experience, productivity, and aggressive growth, and integrated into the product/service operating model.
• Establishing and improving the solution architecture (application, data, etc.) in alignment with the Enterprise Architecture framework and methodologies.
• Defining standards, policies and procedures where appropriate for the solution architecture.
• Ensuring documentation of enterprise artifacts and assisting Enterprise Architecture in artifact management, as needed.

Improvements: Solution Quality & Governance

• Monitoring and adhering to solid technical application practices including company governance and guiding principles
• Perform administration (data or solution) activities, as needed
• Defining and governing standards for implemented solutions

Service Levels: Stakeholder Relationship & Vendor Management

• Work with the business and other IDS teams to understand and enable needed business capabilities. Facilitating discussions regarding technology and information needs with business stakeholders, to ensure solutions meet the strategic objectives of customer experience, productivity, and business expansion.
• Engage with vendors to understand product roadmap and lifecycle to better future proof and disposition the solution portfolio.

What You Will Bring…

• Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, or equivalent experience
• Minimum of 5 years’ IT experience in required domain for this position
• A minimum of 2 years experience architecting and implementing enterprise solutions; examples include customized program development, enterprise data Integration, business intelligence & governance process efforts
• Exhibiting a moderate breadth/depth of experience and knowledge in all areas involved in solution development and implementation (focus area based on specific solution area; such as coding & development, database & business intelligence, etc.).
• Basic knowledge of productivity applications (Google Applications, MS Office, etc.).
• Passion for the work you do and the people you do it with!

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