Application Developer II

RBC Bearings; Oxford (AL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K match

Paid time off

Job summary

RBC Bearings Incorporated is seeking an Application Developer II for Oxford, CT to support ERP systems, reports, and integrations. The role involves working with end users, vendors, and IT partners to resolve software issues, design ERP changes, and maintain documentation.

The ideal candidate will write complex SQL queries, have strong SQL/DBMS knowledge, and demonstrate excellent troubleshooting and communication skills in a demanding client-centric environment.

Qualifications

• Bachelor’s degree preferred in IT related field.
• High School Diploma with 5+ years of relevant work experience; 3+ years with Associates
• Knowledge of Windows Server (2019 and newer)
• Knowledge of various DBMS
• Experience troubleshooting desktop operating systems
• Programming and debugging skills
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication with senior management and technical staff

Responsibilities

• Provides training, troubleshooting, and support to software application users
• Coordinate processing of incoming IT requests via telephone and e-mail to ensure courteous, timely resolution
• Liaise with third parties and IT partners to resolve issues
• Design and implement changes to the ERP system
• Track and manage changes to the application software per Change Management process
• Document the help desk process from issue to resolution
• Determine severity of incidents and escalate accordingly
• Keep requester informed of progress
• Ensure resolutions meet user requirements and SLAs
• Support a 24x7 manufacturing environment
• Support various software and ERP systems
• Write complex SQL queries
• Provide outstanding customer service with excellent communication
• Prioritize workload and document using IT ticketing system
• Work independently under supervision
• Possess 7+ years of experience (5+ with Bachelor)
• Know Windows Server 2019+ and IBM iSeries
• Experience with desktop OS
• Technical documentation skills
• Interacting with senior management professionally

Skills

Troubleshooting

Communication

SQL

Research

Documentation

Independent work

Education

Bachelor’s degree in IT field

High School Diploma

Tools

Visual Studio

VB.net

C#

PHP

VBA

GitHub

Oracle PL/SQL

SQL Server T/SQL

DB2

COBOL

SSIS

SSRS

SSAS

Job description

Job Title/Location:

Application Developer II / Oxford, CT

Purpose & Scope:

The Application Developer II works under the direction of the Applications manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, integration, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing complex procedures and programs to extract data for business purposes or audits.

Key Responsibilities:

• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Design and implement changes to the ERP system
• Track and manage changes to the application software per defined Change Management process
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Determine severity of incidents and efficiently elevate them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment.
• Support various software and applications, including enterprise solutions (ERP)
• Ability to write complex SQL queries
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Provide outstanding customer service; requires excellent verbal and written communications skills.
• Prioritize workload and complete necessary documentation using IT ticketing system
• Ability to work independently under general supervision within a demanding client centric environment.
• High School Diploma, bachelor’s degree in an IT related field is preferred
• 7+ years of experience of relevant work experience; 5+ years with bachelors
• General knowledge of Windows Server (2019 and newer) operating system
• General knowledge of the IBM operating system for iSeries
• High level of experience with desktop operating systems
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

Preferred Experience:

• Visual Studio (VB.net / C#), PHP, VBA (Office Programming, MS Access), GitHub
• Oracle (PL/SQL), SQL Server (T/SQL), and DB2 query writing and troubleshooting
• COBOL programming
• Experience with SSIS, SSRS, and SSAS
• Ability, initiative and accountability to execute broad assignments requiring minimal direction
• Moderate understanding of enterprise datacenter technologies and general networking.

Education & Skills:

• Bachelor’s degree and 2+ years of work experience in an IT related field is preferred.
• High School Diploma and 5+ years of relevant work experience; 3+ years with Associates
• General knowledge of Windows Server (2019 and newer) operating system
• Knowledge of various Database Management Systems (DBMS)
• Experience with troubleshooting desktop operating systems
• Programming and debugging skills
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

Compensation & Benefits:

• RBC offers competitive pay and benefits including Medical, Dental, Vision, 401K match, and paid time off

About RBC Bearings

RBC Bearings Incorporated (NYSE: RBC) is a leading global manufacturer of highly engineered precision bearings, components, and essential systems serving the industrial, aerospace, and defense markets. For more than a century, RBC has built a reputation for delivering innovative engineering solutions and world-class manufacturing capabilities that support mission-critical applications around the world.

Our success is driven by a commitment to technical excellence, continuous improvement, and a customer-focused approach. We specialize in the design and manufacture of precision-engineered products that perform in demanding environments where quality, reliability, and performance are paramount.

With operations spanning multiple countries and manufacturing facilities across the globe, RBC Bearings offers employees the opportunity to contribute to meaningful work, collaborate with industry-leading experts, and support customers in some of the world's most advanced and dynamic industries. As we continue to grow, we remain focused on fostering innovation, developing talent, and delivering exceptional value to our customers and shareholders.

RBC Bearings is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment.

Join RBC Bearings and be part of a team that's shaping the future of industrial, aerospace, and defense technologies.