Application and Data Platform Specialist

Tier4 Group; Quincy (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tier4 Group seeks an Applications & Technical Support professional to sustain enterprise applications and data platforms in a fast-paced environment. The role covers design assistance, troubleshooting, and production support across multiple teams.

You will maintain docs, support deployments, upgrades, and ongoing operational activities, collaborating with architects, developers, DBAs, and analysts to drive reliable analytics solutions.

Qualifications

• Bachelor's degree in IT, CS, business, or related field, or equivalent experience.
• 5+ years in data analysis, application support, platform administration, or related roles.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience with databases, reporting tools, and enterprise applications.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Support enterprise applications and related technologies.
• Assist with solution design, technical analysis, implementation, and system enhancements.
• Troubleshoot application, database, integration, and production support issues.
• Maintain technical documentation, procedures, and knowledge repositories.
• Support application deployments, upgrades, and release activities.
• Participate in production support and operational maintenance activities.
• Work with architects, developers, DBAs, business analysts, and stakeholders.
• Communicate project status, risks, and technical issues to stakeholders.

Skills

Data analysis

Analytical skills

Troubleshooting

Communication with stakeholders

Application support

Platform administration

Systems analysis

Education

Bachelor's degree

Job description

Application & Technical Support

• Support enterprise applications and related technologies.
• Assist with solution design, technical analysis, implementation, and system enhancements.
• Troubleshoot application, database, integration, and production support issues.
• Maintain technical documentation, procedures, and knowledge repositories.
• Support application deployments, upgrades, and release activities.
• Participate in production support and operational maintenance activities.

Data Platform Administration

• Administer and support enterprise data and reporting platforms.
• Manage users, permissions, security settings, and platform configurations.
• Monitor system performance, utilization, and reliability.
• Support platform upgrades, integrations, and lifecycle management.
• Maintain platform documentation and operational procedures.
• Ensure compliance with data governance and security standards.

Data Analysis & Reporting

• Develop and maintain reports, dashboards, queries, and data solutions.
• Analyze data and provide insights to support business operations.
• Perform data validation, reconciliation, quality assurance, and troubleshooting.
• Assist with performance tuning and optimization of reporting solutions.
• Translate business reporting requirements into technical solutions.
• Support testing and validation of system enhancements and data solutions.

Collaboration & Stakeholder Support

• Work closely with architects, developers, database administrators, business analysts, and business stakeholders.
• Support issue resolution and coordinate activities across multiple technical teams.
• Communicate project status, risks, and technical issues to stakeholders.
• Contribute to continuous improvement initiatives and best practices.
• Provide technical support and guidance to end users and business teams.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
• Five or more years of experience in data analysis, application support, platform administration, systems analysis, or related technical roles.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working with databases, reporting tools, and enterprise applications.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Preferred Skills

• Data platform administration and performance optimization.
• Business intelligence and reporting tools.
• SQL and relational database technologies.
• Cloud-based environments and technologies.
• Application integrations and enterprise systems.
• Data governance, security, and compliance practices.
• Production support and operational troubleshooting.
• Enterprise reporting and analytics solutions.