Application Analyst-Service Automation

Temple University Health System, Inc.; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Job summary

Temple University Health System, Inc. is seeking an Application Analyst – Service Automation to enhance, support, and manage applications within the health system.

You will coordinate configuration, testing, and releases of new features, and implement regular vendor updates while monitoring issues. You will serve as the escalation point for IT colleagues, define system requirements, configure assigned applications, and collaborate with TUHS stakeholders to optimize service capabilities and

Qualifications

• 1 Year experience as an administrator, developer or implementer with automation tools.

Responsibilities

• Coordinate configuration and release of new features; test and implement vendor releases and system upgrades.
• Monitor and resolve system issues; act as escalation point for IT staff.
• Provide technical and functional application analysis; define system requirements and configure assigned applications.
• Collaborate with cross-functional teams and TUHS stakeholders to prioritize, configure and develop solutions; train on system.

Skills

Python

JavaScript

SFTP

Restful API

LLM

System integration

Job scheduling

AI tools

Education

Bachelor’s Degree in Computer Science or Information Systems

Tools

ServiceNow AI

AirFlow

Azure Foundry AI

Search

Job description

Application Analyst – Service Automation (263669)

The Application Analyst – Service Automation is responsible for enhancing, supporting, and managing applications within Temple Health. Responsibilities include coordinating the configuration and release of new features, testing, implementing regular vendor releases and system upgrades, monitoring and resolving system issues. As the expert and escalation point for other IT team members, the Application Analyst will provide technical and functional application analysis, define system requirements, configure and maintain assigned applications using best practices. The role will collaborate with cross‑functional teams and TUHS stakeholders to prioritize, configure and develop appropriate solutions, continuously improve and optimize service capabilities, and provide training on system.

Location: This role will require three days on‑site (Tuesday, Wednesday and Thursday) at Temple Health’s Women and Families Hospital.

Education

• Bachelor’s Degree in Computer Science, Information Systems, or related field (Required)
• Combination of relevant education and experience may be considered in lieu of degree.

Experience

• 1 Year experience as an administrator, developer or implementer with demonstrated technical and process knowledge with automation tools. (Required)
• Experience with Python, JavaScript, SFTP, Restful API, LLM, system integration, job scheduling and agentic AI tools and desire to learn and gain proficiency in AirFlow, Azure Foundry AI and Search and other related tools and applications including ServiceNow AI (Required)
• Familiar with change management and operational support processes (Preferred)
• 1 Year experience working in a healthcare/hospital environment (Preferred)
• Combination of programming, application development, related infrastructure, technical skills and scripting may be considered in lieu of platform specific experience.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.