Application Analyst - Revenue Systems

Norwegian American Hospital; Chicago (IL); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid Time Off

Education reimbursement

Retirement plan

Job summary

Humboldt Park Health in Chicago is seeking a Clinical Applications Analyst to maintain, implement, configure, and support our healthcare information systems such as Athena and Meditech. You will quickly understand business needs and deliver practical IT solutions.

You will work with IT staff and clinical users to optimize workflows, create run books, train superusers, and ensure system uptime. This role requires a patient-focused, detail-oriented professional with a background in hospital IT

Qualifications

• Bachelor's degree in Accounting, Business, or Computer Science.
• 1–3 years experience with hospital electronic health record applications or hospital financial applications as end user or IT Applications Analyst.
• PMP or healthcare IT certifications preferred

Responsibilities

• Learn operation, integration and maintenance of assigned software applications and HL7 interfaces.
• Adhere to policies and industry practices defined by ITIL/ISO and regulatory agencies.
• Serve as primary technical contact for implementation, operation, design and support of revenue applications (scheduling, registration, coding, billing) including Athena and Meditech.
• Collaborate with IT staff, department representatives, superusers, and vendors to optimize reliability and accuracy of clinical software.
• Produce and maintain system-related documentation and training materials for users and IT relief staff.
• Communicate progress, challenges and resolutions to peers and management using tracking systems for projects, changes, incidents, requests, and training.
• Ensure quality change control processes to increase system uptime and stability.
• Utilize Learning Management System to define curriculum and track competency.
• Participate in on-call rotation and after-hours support

Skills

EHR systems

Healthcare IT

IT applications analysis

Education

Bachelor's degree in Accounting/Business/CS

Job description

• Pay or shift range: $72,000 USD to $90,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About Humboldt Park Health

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Full-Time Employees

Benefits may include:

• Comprehensive health coverage including medical, dental, and vision
• Employer-paid Life and AD&D Insurance
• Flexible Spending Account (FSA) options
• 403(b) retirement plan with employer match
• Paid Time Off (PTO) that increases with years of service
• Education reimbursement, subject to eligibility
• Employee wellness programs
• Additional voluntary benefits

Position Summary:

The Clinical Applications Analyst is responsible for overall maintenance, implementation, configuration, and support of assigned healthcare information systems utilized by Humboldt Park Health including Athena, Meditech, and others. The Analyst is accountable for quickly understanding the business practices/issues/needs/challenges, documenting the aforementioned clearly and delivering solutions.

Essential Duties and Responsibilities:

• Learn the operation, integration and maintenance of assigned software applications and affected HL7 interfaces.
• Learns, employs and adheres to HPH policies, regulatory requirements and industry practices standard as defined by ITIL, ISO and governmental agencies such as IDPH, IDHS and CMS.
• Serves as a primary technical contact for implementation, operation, design and support of revenue applications/systems: scheduling, registration, coding and billing and collections - including Athena and Meditech.
• Works with IT staff, user department representatives, superusers, and vendors to optimize the business benefit, reliability and accuracy of clinical software applications. Helps various departments align operational procedures and workflows with system functionality.
• Produces and maintains system-related documentation including: how-to instructions for IT relief staff, and run books for IT disaster recovery / business continuity. Assists department leaders develop their downtime procedures.
• Timely communicates and documents progress, challenges and resolutions to peers, management, user management, and vendors using designated tracking systems for all activities including: projects, changes, incidents, requests, and training, especially on urgent or protracted activities.
• For changes, customization, and upgrades, trains superusers and/or supervisors in new/revised functions/routines. Obtains and/or develops learning materials and provides materials to user management for distribution to users.
• Timely communicates and documents progress, challenges and resolutions to peers, management, user management, and vendors using designated tracking systems for all activities including: projects, changes, incidents, requests, and training, especially on urgent or protracted activities.
• Ensure quality change control management processes are followed to increase system up time and stability.
• Utilizes the HPH Learning Management System to define curriculum, publish courses, offer learning sessions, track student competency and completion whenever possible.
• Satisfactorily works assigned on-call (off-hours) call rotation schedule, and answers business hours help desk calls.

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Required Qualifications:

• Bachelor's degree in Accounting, Business, or Computer Science major areas
• 1-3 years experience in hospital electronic health record applications or hospital financial applications as either an end user or IT Applications Analyst

PMP preferred, HIMSS or other healthcare IT related certifications preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.