Application Analyst, IT Care Manager Support

Knoxville Technology Council; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Covenant Health is seeking an Application Analyst Associate for its IT Care Manager Support department in Knoxville. Under supervision, you’ll define, implement, and support software applications, interfacing with end-users and IT groups to resolve issues.

You will act as the interface between users, vendors, and operations, build and maintain application master files, and ensure applications are functional and secure. This role emphasizes problem solving and routine reporting.

Qualifications

• AS in computer-related field or equivalent combination of education and experience.
• Minimum of three (3) years Information Systems experience in a client/server environment.
• Experience with application support, testing, and incident resolution is expected.

Responsibilities

• Interface between the user, vendor, and systems programming and operations.
• Build and maintain application master files, tables and parameters.
• Ensure IT applications are functional, available, and meet end-user requirements including testing for defects.
• Determine root cause of application problems and coordinate solutions with appropriate teams and vendors.
• Provide routine and ad-hoc reports as needed.
• Monitor and control systems in a client/server environment per established routines.
• Assist in determining equipment settings and operating instructions and maintain operating records.
• Assist with PC operating systems software and communication system software.
• Perform research, analysis, design, testing, and installation of supported hardware and software.
• Other duties/projects as assigned.

Skills

3+ years IS experience

Education

AS in computer-related field

Job description

Application Analyst Associate

Covenant Health Overview

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Job Title: APPL ANALYST ASSOC

Facility: Covenant Health Corporate

Department Name: IT CARE MGR SUPPORT

Position Summary

Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

Responsibilities

• Act as interface between the user, vendor, and systems programming and operations.
• Build and maintain application master files, tables and parameters.
• Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation.
• Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution. Interact with vendor support to troubleshoot and repair defects in the current product releases.
• Research system inquiries and provide feedback to application users.
• Maintain list of application users and any data critical to their application operation.
• Perform procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Conduct accurate evaluation of the level of security required.
• Provide routine and ad-hoc reports as needed.
• Monitor and control systems in a client/server environment in accordance with established routines.
• Assist in determining equipment settings and operating instructions and maintaining operating records.
• Assist with personal computer operating systems software and communication system software. Analyze and solve personal computer-related problems following technical environment setup guidelines.
• Perform research/investigation, analysis, design, testing, and installation of supported hardware and software. Monitor performance of hardware and its capacity in all assigned locations.
• Other duties/projects as assigned.

Qualifications

Minimum Education: AS in computer-related field or equivalent combination of education and experience

Minimum Experience: Minimum of three (3) years Information Systems or three (3) years relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications).

Licensure Requirement: Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.