Application Analyst – Imaging System

Jobtailor

West Valley City (UT)

On-site

USD 55,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT support professional to manage application support in a healthcare setting, focusing on planning, implementing, and optimizing Epic-related processes. The role emphasizes problem diagnosis, stakeholder collaboration, and project involvement across small to mid-size initiatives, with a strong fit for candidates with Epic certification and Microsoft Office proficiency.

Candidates should have a bachelor's degree preferred, and at least two years of related experience,

Qualifications

Two years of work experience in IT support or progress toward a related bachelor's degree.
Bachelor's degree preferred in IT, healthcare, or business.
Epic Certification required or in-progress.
Proficient in Microsoft Office Suite (Excel, Visio, Project, PowerPoint).
Experience with healthcare IT systems and service desks.

Responsibilities

Provide IT application support, troubleshooting, and problem resolution.
Analyze user needs and translate requirements into design specs.
Assist with project management for small to mid-size initiatives.
Collaborate with stakeholders, vendors, and peers.

Skills

IT Support Experience

Epic Application Certification

Microsoft Office Suite Proficiency

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Visio

Microsoft Project

Microsoft PowerPoint

PACS

PowerScribe

Radiant

Medicalis

Visage

Synapse

Job description

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
Gathers, validates, and translates technological requirements into design and development specification while providing product management.
Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for small to mid-size projects with multiple teams.
Collaboratively works with peers, internal and external stakeholders, and vendors.
Follows documentation and change management standards.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

Requirements

Bachelor's degree is preferred in information technology, healthcare, business, or related field.
Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
Will be required to certify on one or more Epic applications and maintain certification.
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
Strong IT support and service desk experience with a proven ability to troubleshoot and resolve technical issues.
Experience supporting computer hardware, software, and related technology systems in a healthcare environment.
Knowledge of radiology workflows and imaging applications, including PACS, PowerScribe, Radiant, Medicalis, Visage, Synapse, or related systems preferred.

Demonstrates expertise in IT application support, including planning, designing, and optimizing systems while ensuring effective communication with stakeholders. Proficient in troubleshooting technical issues and managing projects within a healthcare environment.

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