Epic Application Analyst II - Population Health

Healthtech Inc; Northern (KY); On-site; USD 65,000 - 100,000; Full time

Job summary

Nordic Global, a Best in KLAS IT Services Firm, seeks an Application Analyst II - Population Health to provide advanced support for clinical and business applications within the Managed Services division. This role emphasizes healthcare IT proficiency, vendor coordination, and documentation.

Key duties include incident handling, application upgrades, and participation in smaller projects, with a focus on clinical and business workflows and ITIL-aligned service management.

Qualifications

• Bachelor's degree in IT, healthcare informatics, CS, or related field with 8+ years of industry experience.
• 5 years’ healthcare IT or equivalent IT application analyst experience.
• Proven analytical thinking and problem-solving skills.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation through lifecycle processes.
• Maintain relationships with software vendors for top-tier support.
• Plan and execute application upgrades and patching for security.
• Participate in and lead smaller analyst-led projects and basic scheduling.
• Gain proficiency in clinically integrated hospital and physician workflows.
• Develop and maintain architecture documentation and dependency maps.
• Support the full application lifecycle from implementations to decommissioning.

Skills

Healthcare IT

Incident Management

Change Management

Analytical Thinking

Vendor Management

Documentation

Collaboration

Education

Bachelor's degree in IT/Healthcare Informatics/Computer Science

Tools

ITIL

Documentation Systems

Job description

Make a difference. Be happy. Grow your career.

The Application Analyst II - Population Health provides advanced support for clinical and business applications within the Managed Services division of Nordic Global.

This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation.

All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed.
• Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
• 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Proven analytical thinking and problem-solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management.
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team-oriented environment and independently.

Additional details

Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Equal Opportunity

Nordic is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees and applicants.

We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.

We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost.

Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.

Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.