Application Analyst II

Geisinger; United States; Remote; USD 45,000 - 85,000; Full time

Job summary

An innovative healthcare organization is seeking a dedicated professional to enhance application performance and support. This role involves analyzing, developing, and training users on applications while ensuring smooth implementation and ongoing support. With a commitment to excellence and patient care, the organization fosters a collaborative environment where your contributions will directly impact community health. If you are passionate about technology and healthcare, this opportunity offers a chance to grow within a supportive team dedicated to making a difference.

Benefits

Healthcare benefits from day one

Vision and dental insurance

Collaborative work environment

Support for diverse workforce

Qualifications

• Minimum of 4 years of relevant experience required.
• Must possess a valid Pennsylvania driver's license.

Responsibilities

• Responsible for application implementation, enhancement, and support.
• Develops understanding of assigned applications and workflows.

Skills

Communication

Critical Thinking

Interpersonal Communication

Education

High School Diploma or Equivalent (GED)

Job description

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. This includes but is not limited to analysis, development, training, testing, documentation, go-live and on-going support, problem resolution, and maintenance.

Job Duties:

• Develops a strong understanding of assigned application(s) and can demonstrate a proficiency in navigating through the applications).
• Meets with relevant personnel to perform data collection through discussions, workflow observations and document review. Possesses an understanding of best practice workflows. Identifies opportunities to modify current state workflows to increase efficiency or effectiveness.
• Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
• Performs application testing including unit, scenario-based, capacity, integrated, and parallel testing.
• Applies critical thinking to problem solving and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Actively participates in meetings by being an engaged listener and offering both feedback and input.
• Prepares training material and conducts training classes in either virtual or in-person settings.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Develops understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.
• Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.

Work is typically performed in an on-campus or home office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Requirements:

• Must possess a valid Pennsylvania driver's license
• Must be able to lift/carry up to 50 lbs
• Must be able to climb a ladder

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 4 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Communication, Critical Thinking, Interpersonal Communication

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.