Analyst II Business Process Transactions

DXC Technology Inc.; Tulsa (OK); Remote; USD 31,000 - 52,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. In this role, you will handle customer inquiries, process calls, and ensure service level agreements are consistently met. Your strong communication skills and ability to work independently will be essential as you navigate customer interactions and provide effective solutions. This is a fantastic opportunity to contribute to a dynamic team while enjoying the flexibility of a fully remote position. If you are passionate about delivering exceptional customer service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings Plan

Qualifications

• 2+ years of customer service and telephone experience required.
• Experience with commercial credit card support and fraud monitoring.

Responsibilities

• Answer telephones and respond to basic customer questions.
• Process calls ensuring service level agreements are met.

Skills

Customer Service

Communication Skills

Typing Skills

Data Entry

Problem-Solving Skills

Education

High School Diploma or G.E.D.

Tools

Telephone Technology

Computer Software

Job description

Job Description:

Essential Job Functions

• Answers telephones and responds to basic customer questions.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming email for multiple clients in accordance with established service level agreements.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Mandatory Qualifications

• High school diploma or G.E.D.
• Two+ years of customer service and telephone experience is required
• Experience working with computer software, and telephone technology are required
• Commercial credit card support and fraud monitoring experience is required
• Reviewing transactions, determining fraud, charge back processing experience is required
• Experience handling sensitive information is required
• Great verbal and written communication skills are required
• Typing skills and data entry skills are required

The following are the only schedules available:

• Wednesday through Sunday 5pm – 1:30am ET (8-hour shift)
• Thursday through Sunday 8am – 6:30pm ET (10-hour shift)

Other Qualifications

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• Remote, home office environment
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• This position is fully remote within the United States only

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.