Senior Application Analyst – Epic Ambulatory/Specialty Apps

The University of Texas at Austin; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

The University of Texas at Austin seeks a Senior Application Analyst for Epic Ambulatory/Specialty Apps to lead the implementation, maintenance, and optimization of Epic software across clinical and operational environments. You will partner with clinical, operational, and IT teams to enhance workflows, ensure system stability, and promote high-quality patient care.

Responsibilities include analysis, configuration, upgrades, testing, and training support, with on-site duties in Austin, TX.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of two years of experience in application support, healthcare IT, or a related technical environment.
• Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements.
• Knowledge of healthcare information technology principles, software development, and systems analysis.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Application Implementation and Support: Analyze clinical, business, and technical processes to develop effective system solutions.
• Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows.
• Manage application implementations, upgrades, and enhancement projects.
• Provide technical and application support to clinical users, operational staff, and IT teams.
• Workflow Analysis and Optimization: Conduct workflow analysis to identify opportunities for operational improvement.
• Design and implement application solutions that support departmental and organizational needs.
• Collaborate with operational stakeholders to prioritize application enhancements.

Skills

Workflow analysis

Stakeholder collaboration

Project management

Technical troubleshooting

Documentation

Communication

Education

Bachelor’s degree in Computer Science / Information Technology or related field

Master’s degree in Computer Science / Information Technology or related field

Tools

Epic software

EHR systems knowledge

Job description

Job Posting Title: Senior Application Analyst – Epic Ambulatory/Specialty Apps ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX

Job Details: General Notes The Senior Application Analyst – Epic Ambulatory/Specialty Appst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care.

Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose

The Senior Application Analyst – Epic Ambulatory/Specialty Apps supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care.

Responsibilities

Application Implementation and Support Analyze clinical, business, and technical processes to develop effective system solutions Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows Manage application implementations, upgrades, and enhancement projects Provide technical and application support to clinical users, operational staff, and Information Technology teams

Workflow Analysis and Optimization Conduct workflow analysis to identify opportunities for operational improvement Design and implement application solutions that support departmental and organizational needs Collaborate with operational stakeholders to prioritize application enhancements Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization

System Maintenance and Troubleshooting Maintain and support installed Epic application software Perform debugging, testing, implementation, and maintenance of software modules Troubleshoot application issues and coordinate timely resolution Ensure all application changes comply with established change management procedures

Documentation and Training Create and maintain documentation for assigned Epic applications Develop, coordinate, and execute testing plans for supported applications Partner with IT educators to update training plans, educational materials, and technical documentation Maintain accurate documentation supporting application maintenance and optimization

Customer and Vendor Liaison Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders Participate in production support activities during implementations and upgrades Provide project management support as required Maintain productive relationships with vendors and business partners to support application performance and issue resolution

Marginal or Periodic Functions Mentor junior analysts and provide guidance as assigned Participate in an on-call rotation supporting enterprise clinical applications Travel occasionally to support users, implementations, training, and organizational initiatives Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Expertise Analyze, configure, and modify Epic software applications Diagnose and resolve complex application issues Design effective technical solutions while maintaining system integrity Apply healthcare IT principles and Epic application support best practices

Project Management Manage application upgrades and assigned projects Develop project timelines and coordinate technical resources Monitor progress and ensure project milestones are achieved Balance multiple priorities while meeting organizational deadlines

Workflow Analysis Analyze clinical and operational workflows Identify opportunities for workflow optimization and system improvements Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions Support continuous optimization of Epic application functionality

Communication Serve as liaison between Information Technology, vendors, clinical users, and operational partners Facilitate meetings and communicate technical information clearly and effectively Provide project updates and resolve communication issues Build productive working relationships across multidisciplinary teams

Documentation Develop and maintain comprehensive application documentation Create clear technical instructions, testing documentation, and user guides Maintain current application records and supporting materials Ensure documentation remains accurate, organized, and accessible

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field Minimum of two years of experience in application support, healthcare IT, or a related technical environment Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements Knowledge of healthcare information technology principles, software development, and systems analysis Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree in Computer Science, Information Technology, or a related field Minimum of four years of experience supporting healthcare IT or Epic systems Experience supporting Epic applications within clinical or operational environments Experience participating in Epic implementations, upgrades, optimizations, and workflow redesign initiatives Experience collaborating with providers, operational leadership, and interdisciplinary healthcare teams Knowledge of healthcare workflows, change management, and application lifecycle management

Licenses/Registrations/Certifications

Required Epic Certification in a relevant module Preferred Project Management Professional (PMP) Certification ITIL Certification Additional Epic certifications relevant to assigned application areas

Salary Range

$85,000+ depending on qualifications

Working Conditions

Standard office environment and equipment Repetitive use of a keyboard and computer May provide on-site support within clinical and operational environments as business needs require May participate in application upgrades, testing, go-lives, and after-hours support activities May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act)

Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone]. UT Austin is a Tobacco-free Campus