Application Analyst Associate

JEA; Jacksonville, Northern (FL, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Medical plans

Retirement plan

On-site fitness centers

Job summary

JEA in Jacksonville, FL seeks an Application Analyst Associate to support planning, analysis and implementation of IT systems. The role involves data gathering, mapping current processes and coordinating software/hardware tests.

You will work with users to clarify objectives, establish procedures, and assist in recovery and incident response. A bachelor’s degree in CS/IS/CE or equivalent is required, with strong programming knowledge and willingness to maintain 24x7 systems.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Development/ Engineering or similar degree that requires the successful completion of 12 credit hours in software development / programming in at least two programming languages.
• OR
• Four (4) year combination of education, training and experience in at least two programming languages.
• Note: Applicants that are actively enrolled in and attending college and are within their final year of their degree program will be deemed eligible, allowed to test/interview for the position and if successful will be placed on the eligibility list. Successful completion of the degree must be presented prior to hire date.
• REQUIRED TO ASSIST IN MAINTAINING 24 X 7 SYSTEMS AVAILABILITY.
• A valid driver's license is required prior to employment and must be maintained during employment in this classification.
• LICENSE/CERTIFICATION/REGISTRATION: Certification, Registration and/or Training specific to the job may be required during employment.

Responsibilities

• Gathers data, assists in identifying and analyzing current operational processes and systems.
• Consults with users to map current operating procedures and clarify application objectives.
• Establishes decision matrix and procedures for system job flow, database restoration.
• Assists in coordinating basic workarounds and recoveries.
• Participates in installing and testing hardware and software and evaluating suitability and compatibility.
• Assists in coordinating the programs, products, job flows, implementation of subsystems and databases.
• Assists in monitoring production systems/databases/initiates aversion, correction and restoration actions.
• Participates in monitoring the accuracy, completeness, clarity, accessibility and timeliness of project and user documentation.
• Assists in resolving operating problems, providing technical assistance and training to users in application enhancements and upgrades.
• Supports the promulgation of established technical and procedural standards.
• Assists in disaster recovery testing.
• Solves routine and recurring problems and identifies and suggests solutions to more complex problems.
• Participates in ongoing training to continuously upgrade technical knowledge and skills.
• Performs other job-related tasks as assigned.

Skills

Data analysis

Requirements gathering

User consultation

Process mapping

Education

Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Development/ Engineering or similar

Four-year combination of education, training and experience in at least two programming languages

Job description

Job Description - Application Analyst Associate (13733)

Job Description

Application Analyst Associate - ( 13733 )

VETERANS' PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by visiting the following link (http://www.dms.myflorida.com/content/download/97612/566545). All documentation is due by the close of the vacancy announcement.

***All Applicants must submit a transcript for education verification as part of the application process. Ensure you review the qualifications for the role prior to applying***

POSITION SUMMARY:

Professional work that assists in the planning, analysis and implementation of information technology systems.

EXAMPLES OF PROFESSIONAL WORK:

Gathers data, assists in identifying and analyzing current operational processes and systems.

Consults with users to map current operating procedures and clarify application objectives.

Establishes decision matrix and procedures for system job flow, database restoration.

Assists in coordinating basic workarounds and recoveries.

Participates in installing and testing hardware and software and evaluating suitability and compatibility.

Assists in coordinating the programs, products, job flows, implementation of subsystems and databases.

Assists in monitoring production systems/databases/initiates aversion, correction and restoration actions.

Participates in monitoring the accuracy, completeness, clarity, accessibility and timeliness of project and user documentation.

Assists in resolving operating problems, providing technical assistance and training to users in application enhancements and upgrades.

Supports the promulgation of established technical and procedural standards.

Assists in disaster recovery testing.

Solves routine and recurring problems and identifies and suggests solutions to more complex problems.

Participates in ongoing training to continuously upgrade technical knowledge and skills.

Performs other job-related tasks as assigned.

JOB REQUIREMENTS

OPEN REQUIREMENTS:

Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Development/ Engineering or similar degree that requires the successful completion of 12 credit hours in software development / programming in at least two programming languages.

OR

Four (4) year combination of education, training and experience in at least two programming languages.

Note: Applicants that are actively enrolled in and attending college and are within their final year of their degree program will be deemed eligible, allowed to test/interview for the position and if successful will be placed on the eligibility list. Successful completion of the degree must be presented prior to hire date.

****REQUIRED TO ASSIST IN MAINTAINING 24 X 7 SYSTEMS AVAILABILITY.****

A valid driver's license is required prior to employment and must be maintained during employment in this classification.

LICENSE/CERTIFICATION/REGISTRATION:

Certification, Registration and/or Training specific to the job may be required during employment.

The minimum salary for this position is $59,696.00 annually. Compensation will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization.

PHYSICAL REQUIREMENTS:

Sitting Up to 7 hours per day Lifting Up to 2 hours per day

Walking Up to 2 hours per day Up to 50 max. pounds

Standing Up to 3 hours per day Pushing Will not generally apply

Bending Up to 2 hours per day Up to 50 max. pounds

Squatting Up to 1 hour per day Pulling Will not generally apply

Stooping Up to 2 hours per day Up to 50 max. pounds

Reaching Up to 2 hours per day Climbing

Balancing Up to 1 hours per day Stairs Up to 1hours per day

Twisting Up to 1 hour per day Ladder Will not generally apply

Crawling Will not generally apply Poles Will not generally apply

Kneeling Will not generally apply Outdoors Will not generally apply

PC Use Up to 6 hours per day

Unusual hearing or vision demands: None specified

Other physical demands or notes: JEA employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position. Must possess sufficient strength and agility to perform lifting, climbing and carrying of tools and equipment. Able to wear appropriate safety equipment; work at heights and perform arduous duties.

The starting salary for professional positions will be determined based on education, licenses, certifications, skills, experience, and alignment with salaries for similar roles within the organization. The starting hourly rate for positions with a pay step plan will be Step 1 of the corresponding union contract.

Work Locations

225 N Pearl Street 225 N Pearl Street Jacksonville 32202

Job Posting

Sep 24, 2026, 3:48:17 PM

Closing Date

Oct 9, 2026, 3:59:00 AM

Benefits Summary

JEA offers a generous benefits and compensation package, with most benefits starting on your first day of employment.

Paid Time Off: 13 paid holidays plus an exceptional annual leave benefit to be used for vacation, personal and sick time.

Medical: Three comprehensive medical plans offered as options for you and your dependents-including one plan with 100% paid coverage for the employee.

Other Benefits: Exceptional benefits package beginning from first day of employment.

Health accounts - employer sponsored HSA and HRA

Life insurance, accidental death & dismemberment, short-term and long-term disability and more.

Retirement: JEA provides a great benefits and retirement package for its employees. Employees may begin participation in the 457 Deferred Compensation Plan on day one of

employment. Employees have the flexibility to choose from a variety of investment options to help them achieve their retirement goals.

To encourage our employees to develop and maintain good health, JEA offers access to the Healthy Lifestyles Wellness program as well as 11 onsite fitness centers. From annual flu shots and biometric screenings to health risk assessments and periodic access to an on-site mobile mammography unit, the program offers something for everyone.