Application Analyst Associate

Northwestern Medicine; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine Information Services seeks an Application Analyst Associate to join a patient-focused team. You will learn to support multiple services and work across systems to ensure seamless operations.

Responsibilities include monitoring the production queue, assisting with projects, and helping align user requests with software functionality. On-call rotation is required to maintain system availability.

Qualifications

• 1–2 years of experience in core discipline.
• Bachelor's Degree required.
• Healthcare information systems experience preferred.

Responsibilities

• Develops skills to support assigned services and systems.
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
• Executes project tasks as assigned under the direction of the IS Manager, Team Lead, or Senior IS Application Analyst, and executes routine support with assistance.
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
• Contributes to ongoing process to integrate end users requests with software functionality.
• Contributes to analysis and recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use.
• Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
• This position requires participation in an on-call support to ensure the availability and performance of our systems. Qualifications Minimum

Education

Bachelor's Degree

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive

benefits

from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Application Analyst Associate, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

• Develops skills necessary to support assigned services and systems while learning the integration and interaction of all supported services and systems.
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
• Executes project tasks as assigned under the direction of the IS Manager, Team Lead, or Senior IS Application Analyst, and executes routine support with assistance.
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
• Contributes to ongoing process to integrate end users requests with software functionality.
• Contributes to analysis and recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use.
• Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
• This position requires participation in an on-call support to ensure the availability and performance of our systems. Qualifications Minimum

Requirements

Experience

• 1-2 years of Experience in Core Discipline Preferred:
• Bachelor's Degree Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-based basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.