Applicant Support & Leasing Ops Specialist

Highmark Residential; Addison (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay for the market

Monthly bonus opportunities for all on

Medical, Dental & Vision benefits

401(k) with match

Professional Certification & Tuition

Vacation, Sick and Personal Time off

10 paid holidays

Paid parental leave

Job summary

Highmark Residential in Addison, TX is seeking a detail-oriented Leasing Applications Specialist to own the rental application process from submission through final decision for conventional and affordable communities.

You will review applications for completeness, communicate with applicants, coordinate documents, and maintain accurate records in our systems while upholding Fair Housing and company policies.

Qualifications

• Two or more years of multifamily leasing, property operations, application processing, applicant screening, or related customer support experience required.
• Working knowledge of rental applications, applicant screening, income and identity verification, rental history review, and supporting documentation.
• Experience with both conventional and affordable housing applications and knowledge of Fair Housing requirements.

Responsibilities

• Manage assigned rental applications from submission through final decision, including applicant communication, collection of documents, screening review, follow-up, and status updates.
• Review applications for completeness, accuracy, and compliance with criteria, policy, Fair Housing, and procedures.
• Process and approve applications meeting criteria; escalate exceptions to partners as needed.
• Serve as primary contact for applicants, explaining requirements and requesting missing information.
• Respond to tickets from onsite teams regarding application status, screening results, documentation, system issues, and process requirements; own resolution.
• Research discrepancies by reviewing records and coordinating with applicants, properties, screening providers, and compliance teams.
• Maintain complete and accurate records in systems while protecting confidential information.
• Monitor work queues and meet service levels for response time, cycle time, and accuracy.
• Identify recurring issues and document trends; recommend improvements to reduce delays.
• Support onsite leasing teams and leadership by providing guidance and communicating changes to procedures.
• Assist with quality reviews, audits, testing, training, and rollout support related to applications.
• Maintain knowledge of criteria, procedures, systems, and regulatory requirements.
• Provide standard business-hour coverage and occasional extended or weekend hours.

Skills

Communication

Detail-oriented

Time management

Independent worker

Cross-functional collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS software

Online leasing platforms

Job description

Highmark Residential in Addison, TX is seeking a detail-oriented Leasing Applications Specialist to own the rental application process from submission through final decision for conventional and affordable communities.

You will review applications for completeness, communicate with applicants, coordinate documents, and maintain accurate records in our systems while upholding Fair Housing and company policies.