Appliance Route Lead Driver — Box Truck & Customer Pickup

SMS Group; Detroit (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid holidays after 90 days

One week vacation after one year

Job summary

SMS Group is seeking an Appliance Route Driver in Detroit to lead daily appliance pickup operations on a planned route. You will meet customers, safely remove appliances, and operate a 26’ box truck with a lift gate to complete scheduled pickups.

The role requires driving skills, strong communication, and comfort with mobile devices. You’ll work a Tuesday–Saturday schedule with long days and opportunities for process improvements within the team.

Qualifications

• Valid driver’s license and clean driving record.
• 2–3 years of experience operating box trucks.
• Excellent communication and interpersonal skills.
• Professional appearance and customer-facing demeanor.
• Familiarity with mobile devices and field tech.
• Ability to lead and work with a team while staying safe.

Responsibilities

• Lead a two-person crew to safely remove appliances from customer homes.
• Travel to customer locations and remove identified appliances.
• Operate a 26’ box truck with lift gate for scheduled pickups.
• Meet daily/weekly/monthly pickup KPI targets.
• Maintain a professional image and provide great customer service.
• Track pickups using a mobile device and report progress.
• Identify process improvements with program staff.
• Perform related duties as required.

Skills

Valid driver’s license

Box truck experience

Customer service

Communication

Safety conscious

Job description

SMS Group is seeking an Appliance Route Driver in Detroit to lead daily appliance pickup operations on a planned route. You will meet customers, safely remove appliances, and operate a 26’ box truck with a lift gate to complete scheduled pickups.

The role requires driving skills, strong communication, and comfort with mobile devices. You’ll work a Tuesday–Saturday schedule with long days and opportunities for process improvements within the team.