ARP Driver

SMS Group of Companies; Detroit (MI); Presencial; USD 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid holidays after 90 days

One week vacation after one year

Resumo da oferta

SMS Group is seeking an Appliance Route Driver in Detroit to lead daily appliance pickup operations on a planned route. You will meet customers, safely remove appliances, and operate a 26’ box truck with a lift gate to complete scheduled pickups.

The role requires driving skills, strong communication, and comfort with mobile devices. You’ll work a Tuesday–Saturday schedule with long days and opportunities for process improvements within the team.

Qualificações

• Valid driver’s license and clean driving record.
• 2–3 years of experience operating box trucks.
• Excellent communication and interpersonal skills.
• Professional appearance and customer-facing demeanor.
• Familiarity with mobile devices and field tech.
• Ability to lead and work with a team while staying safe.

Responsabilidades

• Lead a two-person crew to safely remove appliances from customer homes.
• Travel to customer locations and remove identified appliances.
• Operate a 26’ box truck with lift gate for scheduled pickups.
• Meet daily/weekly/monthly pickup KPI targets.
• Maintain a professional image and provide great customer service.
• Track pickups using a mobile device and report progress.
• Identify process improvements with program staff.
• Perform related duties as required.

Conhecimentos

Valid driver’s license

Box truck experience

Customer service

Communication

Safety conscious

Descrição da oferta de emprego

JOB SUMMARY

Under the direction of the Program Manager, the Appliance Route Driver will lead the daily Appliance Pickup Process, including, following a predetermined route using a 24’ Box truck to collect appliance while ensuring high quality customer satisfaction is delivered.

DUTIES AND RESPONSIBILITIES

Primarily works as the lead for a two-man crew to safely remove appliances from customer homes.

• This includes travel to the homes, meeting with the customers and removing identified appliances.
• Operating a 26’ box truck, with lift gate, to conduct pre-scheduled appointments
• Meet the established daily, weekly and monthly Key Performance Indicators for appliance pickup appointments
• Convey positive image of project partners by maintaining a professional appearance
• Track and report pickups and deliveries using a mobile device.
• Cooperatively work with program staff to identify and recommend areas for process improvement
• Perform related work as required

Qualifications:

• Valid chauffeur’s license and good driving record
• 2 – 3 years of experience operating box trucks
• Excellent communication and interpersonal skills
• Professional appearance
• Familiarity with mobile devices
• Comfortable working with people of diverse background
• Exercises good judgment and maintains safety at all times
• Able to lead, motivate, be diplomatic, and build positive rapport with customers
• Able to communicate with technical and non-technical individuals
• Able to work independently and with a team
• Able to work flexible schedule, including evenings and weekends
• Able to bend, stoop and reach
• Able to learn and work with new technology (e.g. handheld data devices)
• Must be able to pass criminal background check and drug screening

SCHEDULE

Tuesday to Saturday, Start time 7:30 am, Approx. ten (10) hour Days.

MINIMUM REQUIREMENTS

• Able to work in very fast-paced environment and hold to deadlines.
• Problem-solver.
• Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
• Ability to communicate effectively with subordinates, peers, superiors and customers
• Knowledge and understanding of energy audits and the direct install measures

PREFERRED QUALIFICATIONS

• 1 year furniture or appliance delivery or loading and unloading
• 1 year customer service experience
• Experience with Customer Management Systems/Databases

Open INTERVIEWS

7140 W. Fort Street Detroit, MI 48209

Full time position offers Paid holidays after 90 daysOne (1) week vacation after one year. Four (4) or Five (5) Days per week, need to be available from Tuesday to Saturday. Ten (10) hour days; Weekly pay Company issued uniform shirts.