Appliance Repair Technician Professional

The Miele Group; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with company match

Paid time off (PTO) + holidays

Discounted gym membership

Generous Employee Purchase Program

Wellness and volunteer programs

Life and long-term disability coverage

Job summary

The Miele Group in Austin, TX is seeking a Field Service Technician to diagnose, repair and install Miele Professional appliances on-site. You will travel to customer locations, provide preventive maintenance and uphold service excellence policies.

Responsibilities include installation validation, documenting service calls, maintaining inventory, mentoring teammates, and supporting technical documentation. A valid driver's license and strong communication are required.

Qualifications

• Up to 75% overnight travel possible.
• A valid driver's license.
• Strong understanding of basic plumbing and electromechanical skills recommended.
• Ability to read, write and comprehend instructions in English.
• Ability to multi-task.
• Pre-employment screening including drug screen, background investigation and credit check.
• Must be a team player with excellent communication skills.

Responsibilities

• Diagnose, troubleshoot and repair Miele Professional Appliances on-site.
• Provide installation and validation support of Professional products.
• Provide and support preventative maintenance tasks on all Professional products.
• Organize, maintain and upkeep of company assets including vehicle and tools.
• Complete service call, validation and installation documentation accurately and timely.
• Maintain parts inventory and order replacements as needed.
• Assist other Field Service Representatives and mentor teammates.
• Assist in display/trade show setups and support as assigned.
• Support Technical Support with telephone assistance as needed.
• Contribute to improvement of technical documentation and resources.
• Promote teamwork and a positive work environment.

Skills

self-motivated

customer-oriented

communication skills

team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

On-site

Come join us! We are currently seeking qualified candidates in the Austin, TX area. Travel to customer location to diagnose, troubleshoot and repair Miele Professional Appliances utilizing factory training, service manuals and computerized tools.

Key Responsibilities

• Support and provide installation and validation support of Professional products
• Provide in-servicing on the proper use and care of all Professional products
• Provide and support of preventative maintenance tasks on all Professional products
• Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets.
• Complete all warranty & service call, validation and installation documentation in an accurate and timely manner.
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures
• Mentor other Field Service Representatives in the proper repair of Professional products
• Assist in display and trade show set up and support, as assigned
• Assist Technical Support with telephone support, as needed
• Contribute to the continuous improvement of technical documentation and technical resources
• Promote teamwork and a positive work environment with all employees
• Adherence to Miele Service Excellence Policy

Requirements

• Up to 75% overnight travel possible
• A valid driver's license
• High school diploma or general education degree (GED)
• Strong understanding of basic plumbing and electromechanical skills recommended
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Successful pre-employment screening process including drug screen, background investigation and credit check
• Ability to work professionally with colleagues and be a team player
• Must be a self-motivated, customer-oriented person with excellent communication skills

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

The salary range for this position is $65,000 to $75,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V