Appliance Installation Scheduler

Kids for the Future; Coopersville (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k with company match

Six paid holidays

Paid time off

Closed Sundays

Short-term disability

Loyalty rewards

Employee referral bonus

Job summary

This position emphasizes organization, adherence to policies, and a professional, friendly demeanor, with opportunities to grow within a reputable, family-owned company focused on quality service.

Qualifications

• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent judgement, analytical and reasoning skills.
• Friendly, professional disposition with a focus on helping customers.

Responsibilities

• Be an expert in our point of sales system.
• Answer and direct incoming calls.
• Schedule appliance installation calls with excellent customer service.
• Coordinate with Installers and Administrative Staff in the Appliance Department.
• Follow company policies and procedures and stay organized.

Skills

Communication

Analytical thinking

Attention to detail

Customer service mindset

Tools

Microsoft Office

Job description

• Base Pay $20.00 / Hour
• Job Category Appliance Installation , Coopersville
• Employee Type Non-Exempt - FT
• Manage Others No

Appliance Installation Scheduler – Coopersville, MI

Company Overview:

Bekins is a continuously growing family-owned company that first started in 1975 as Bekins Appliance Service. With three locations in West Michigan, we are now nationally known as a high-end retail and service company that sells, installs, and services appliances and electronics. We exist to be the best; challenging industry norms to do what’s right, and to make a positive difference in the lives of our employees, their families, our customers, and the community. Bekins' workforce has doubled in size over the last five years, and we continue to look to hire the best.

Position Summary:

The new Bekins' team member will be experienced in handling a wide range of administrative tasks and will be a highly inventive team player who is comfortable working in a dynamic environment. The focus of this position will be to assist customers by scheduling their appliance installation needs. It is Bekins’ goal to provide award winning customer service while providing employees with a stable environment focused on a healthy work/life balance. This position is in our Coopersville location Monday through Friday 8:00 am to 5:00 pm. Starting at $20 an hour.

Responsibilities:

• Be an expert in our company’s point of sales computer system
• Answer and direct incoming calls
• Schedule appliance installation calls while providing excellent customer service
• Work closely with Appliance Installers and Administrative Staff in the Appliance Department
• Handle matters efficiently and dedicatedly, follow-through on projects to successful completion
• Learn and follow company policies and procedures
• Be organized, efficient, professional and friendly

Qualifications:

• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Able to navigate detailed and complex computer software programs with ease
• Excellent judgement, analytical and reasoning skills
• Exceptional attention to detail; professional
• A friendly personality with a desire to help our internal and external customers
• Able to communicate clearly, appropriately, and concisely in verbal and written formats

Benefits Include:

• 401k with a company match
• Six paid holidays
• Paid time off
• Closed Sundays
• Short-term disability
• Loyalty rewards
• Employee referral bonus

Bekins provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.