Appliance and Consumer Electronics Technician

Prism Specialties; Newark (CA); On-site; USD 33,062 - 37,195; Full time

Job summary

Prism Specialties is seeking an Appliance and Consumer Electronics Technician to restore electronics and appliances, including safe delivery and reinstallation at customer sites. The role requires handling insurance-damage cases and traveling for training as needed.

Qualifications include a high school diploma or equivalent, valid driver's license, ability to lift 75 pounds, and pre-employment background checks. Prior associate’s degree is a plus; DOT physical is required.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree or higher is a plus.
• Valid driver's license with a satisfactory driving record.
• Able to lift up to 75 pounds.
• Pre-employment drug screen and criminal background check required.
• Pass the DOT physical.
• Excellent customer service and communication skills.
• Able to travel and be on-call for nights/weekends.

Responsibilities

• On-site evaluation of damaged electronics from insurance claims (fire, water, or lightning).
• Inventory, remove and transport electronics/appliances from insured locations.
• Disassemble, clean, restore, and reassemble electronics to pre-loss condition.
• Test, clean, restore, and re-assemble devices for delivery.
• Deliver and reinstall appliances/electronics at homes or businesses.
• Travel up to two weeks for training if needed.
• Be on-call for after-hours deployment.

Skills

Customer service

De-escalation

Communication

Teamwork

Attention to detail

Physical strength

Education

High School Diploma or equivalent

Associate’s Degree or higher

Tools

PC and iPad operations

Job description

Electronic Restoration Services (ERS) is a disaster restoration company specializing in the restoration of both consumer electronics and appliances. The Appliance and Consumer Electronics Technician will perform restoration on many varying electronics and appliances. Along with the restoration process, each tech will be certified to drive the box truck by taking the DOT physical so that they can do the pickup and delivery of electronics and appliances as well.

Primary Responsibilities

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• On-site evaluation of damaged electronics from insurance claims involving fire, water, or lightning strike damage.
• Inventory, remove and transport electronics and appliances from the insured’s home/business.
• Disassemble and evaluate electronics to be cleaned, serviced, and/or repaired.
• Test, clean, restore, and re-assemble electronics to pre-loss condition.
• Deliver and reinstall appliances and consumer electronics within the insured home or business.
• Able to travel for up to two weeks for corporate training if needed.
• Comfortable being on-call for immediate deployment to job site nights or weekends.

Requirements

• Fantastic customer service skills. Able to interact one-on-one with the customer by within their own homes.
• Capable of de-escalating tense situations with customers.
• High School Diploma or equivalent.
• Associate’s Degree or higher is a plus.
• Valid driver's license with a satisfactory driving record.
• Safely drive company vehicles to the job site.
• Able to work efficiently and effectively in a team environment.
• Exhibit a professional, neat, and clean appearance.
• Exceptional verbal and written communication skills.
• Working knowledge of basic PC and iPad operations.
• Strengths in multi-tasking and prioritizing.
• Attention to detail and accuracy.
• Ability to lift up to 75 pounds.
• Successfully complete a pre-employment drug screen and criminal background check.
• Pass the DOT physical.

Additional Responsibilities

• Report to work at scheduled times.
• Be available for non-scheduled work requirements as needed including nights, weekends, and holidays.
• Maintain appearance and demeanor representative of the ERS image.
• Cooperate with direct supervision and perform duties assigned by supervisors.
• Cooperate with other service technicians and perform duties assigned.
• Inspect own work and ensure that it is complete, thorough, and will pass ERS quality standards.
• Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic.
• Attend and participate in all staff meetings as requested.
• Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.
• Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures.
• Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
• Report all deficiencies or unusual characteristics of the ERS vehicle or equipment on the appropriate ERS form.
• Document all job activity using the proper forms and by filling them out completely and legibly.
• Keep job or customer files neat, organized, and secure and keep its contents confidential.
• Sign Service Technician’s schedule or Time Card (daily or weekly).
• Participate in ongoing training programs sponsored by the company and/or affiliated organizations and able to travel for the initial training program.
• Demonstrate competency in the knowledge and skills required for position by successfully passing exams needed to obtain trade-specific certifications.
• Fulfill all service technician essential functions.
• Fulfill all other duties and responsibilities assigned by the company.

Compensation: $24.00 - $27.00 per hour

For over 25 years, steady and calculated growth has evolved the company into a world-class operation in restoring electronics, art, textiles, and documents quickly and effectively. Since 1993 Prism Specialties has been making its mark recovering and restoring electronics specializing in both residential and commercial markets. As we strive to accommodate our customers and their restoration needs, Prism Specialties expanded into art restoration, document restoration, and textile restoration.

Our teams specialize in recovery solutions for major disasters related to fire, water, lightening and vandalism. We provide high quality and cost-effective “hands-on” restoration services with appropriate turnaround times that contractors, claims professionals, and homeowners require.

Those individuals who become part of our team are both knowledgeable and skilled. We offer a viable work environment with the ability to make a positive impact on the community and have more control over their future.