Apple Systems Specialist

SAIC; Quantico (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC at Quantico, VA seeks an Apple Systems Specialist to deliver VIP IT support for government executives on macOS and Apple devices. The role emphasizes security, high-touch service, and discreet handling of sensitive information.

Responsibilities include device deployment, STIG compliance, and expert guidance for leadership in secure environments. On-site availability with limited remote work is required.

Qualifications

• US citizen with the ability to obtain TS/SCI clearance.
• 5 years of macOS and iOS device support experience required.
• Expertise in Apple ecosystem workflows and security.
• Experience with Jamf Pro and Jamf Connect for deployment/enrollment.

Responsibilities

• Provide VIP-level IT support to government executives for macOS and Apple devices.
• Diagnose and resolve hardware/software issues while following government security protocols.
• Configure and manage macOS devices using MDM solutions (Jamf Pro/Workspace ONE).
• Apply DISA STIGs and DoD security practices across Apple hardware/software.
• Serve as SME for macOS technologies within the IT team.
• Deliver professional customer service and executive-facing IT support.
• Provide training on Apple platform capabilities for executive users.
• Maintain operation in secure, hybrid environments including air-gapped networks.

Skills

macOS support

iOS support

Security compliance

Customer service

Discretion

Education

Bachelor’s degree

5+ years experience in lieu of degree

Tools

Jamf Pro

Jamf Connect

Active Directory

VPN configurations

Job description

Job ID 2616257

Location Quantico, VA, US

Date Posted 2026-08-28

Category Information Technology

Subcategory IT Systems Engineer

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required Top_Secret

Clearance Level Must Be Able to Obtain TS/SCI

Potential for Remote Work ORA_ON_SITE

Description

SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA.

(All qualified candidates must possess a TS clearance and a Sec+ certification)

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

We are seeking a highly skilled and experienced Apple systems specialist to provide VIP-level IT support to government executives and senior leadership for macOS and Apple technology. This role involves troubleshooting, maintaining, and improving Apple hardware and software environments while integrating seamlessly within high-security government operations. The ideal candidate will combine their ability to support Apple devices—such as MacBooks, iMacs, iPads, and iPhones—with a customer-centric and professional approach aligned with executive-level expectations.

This role requires a polished problem-solver with extensive knowledge of Apple products, secure IT environments, and the ability to respond efficiently and discreetly to high-level operational needs.

Key Responsibilities

• Executive "White-Glove" Support Deliver rapid-response, high-touch technical assistance for DoW leadership. Anticipate technical needs, ensure zero-downtime for mission-critical communications, and provide seamless IT experiences during travel or high-stakes briefings.
• Diagnose and resolve hardware and software issues, such as performance optimization, application errors, or operating system bugs, while maintaining compliance with government security protocols.
• Apple Systems Engineering & MDM Configure, deploy, and manage macOS devices using Enterprise Mobile Device Management (MDM) solutions (e.g., Jamf Pro, VMware Workspace ONE) customized for military networks.
• Cybersecurity & STIG Compliance Apply, validate, and maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) across all Apple hardware and software. Ensure strict adherence to DoW IL5 security protocols and data handling policies.
• Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue resolution.
• Deliver patient, professional, and polished customer service in every interaction.
• Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic needs of each executive customer.
• Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments, including classified and air-gapped networks, while adhering to security protocols.
• Act as the subject-matter expert (SME) for macOS technologies within the broader IT team.

Qualifications

• Bachelor’s degree and Five (5) or relevant years of experience in lieu of degree
• (3) years specializing in macOS and iOS device support.
• US Citizen and Current TS clearance with the ability to obtain a TS/SCI
• Expertise in macOS, iOS, and Apple ecosystem workflows and technologies (e.g., Apple ID, iCloud, FileVault, keychain management).
• Familiarity with Apple MDM platforms (e.g., Jamf Pro, JAMF Connect) and zero-touch deployment/enrollment protocols.
• Advanced troubleshooting skills for Apple hardware and software, including macOS kernel issues, file system encryption, and application errors.
• Strong familiarity integrating macOS into enterprise IT landscapes, including Active Directory, Office 365, and VPN configurations.
• Experience deploying Apple Security and Patch Management (T2/M1/M2 chips) in classified and air-gapped environments.
• Knowledge of networking, storage, and remote connectivity solutions as relevant to macOS environments.
• Superior verbal and written communication, customer service, and interpersonal skills.
• Ability to maintain discretion and professionalism when supporting high-profile individuals with urgent IT needs.
• Detail-oriented and excellent problem-solving abilities under tight deadlines.
• Capable of working independently or within a cross-functional team in a high-pressure environment.
• Certifications ACSP / ACTC (Apple Certified Support Professional / Apple Certified Technical Coordinator), Jamf 200+ certification, ITIL Foundations, CompTIA Security+/CASP+, or equivalent.
• Demonstrated experience supporting classified IT environments with strong knowledge of NSA, DoD, or related agency security and compliance requirements.
• Proficiency with terminal commands, scripting (e.g., Bash, Python), and automation in a macOS context.
• This position requires on-site support at Quantico (VA), with very limited capacity for remote work. Candidates must be comfortable working in high-security environments with sensitive information.
• Flexibility for urgent after-hours support may be required.

Target salary range $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.