Apple Product Expert & Customer Solutions Specialist

Follett Corporation; Washington (District of Columbia); On-site; USD 16,531 - 41,162; Part time

Job summary

Follett Corporation is looking for Apple Technicians in Washington, DC, who are passionate about technology and customer service. This role involves driving sales, supporting customers with Apple products, and troubleshooting technical issues with expertise and efficiency.

The ideal candidate will have 3-5 years of relevant experience along with a Bachelor's degree or equivalent. Strong Apple product knowledge, excellent communication skills, and the ability to work in a fast-paced environment are essential. Pay ranges from $12.00 to $29.88 per hour, depending on experience.

Qualifications

• 3-5 years of relevant experience in customer service or technical support.
• Advanced computer skills, including document creation and email handling.
• Self-motivated and able to multitask with minimal supervision.

Responsibilities

• Drive sales and provide excellent product support.
• Communicate effectively with customers in various environments.
• Repair devices and stay updated on product changes.

Skills

Customer service

Sales support

Troubleshooting

Apple product knowledge

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Corporation is looking for Apple Technicians in Washington, DC, who are passionate about technology and customer service. This role involves driving sales, supporting customers with Apple products, and troubleshooting technical issues with expertise and efficiency.

The ideal candidate will have 3-5 years of relevant experience along with a Bachelor's degree or equivalent. Strong Apple product knowledge, excellent communication skills, and the ability to work in a fast-paced environment are essential. Pay ranges from $12.00 to $29.88 per hour, depending on experience.