Apparel Donation Processor — Fast-Paced, Growth‑Driven Team

Goodwill of the Finger Lakes; Town of Webster (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Goodwill of the Finger Lakes in Webster, NY is seeking a Softline Processor to prepare donated apparel, shoes and accessories for our retail stores—helping create great shopping experiences while supporting programs that strengthen our community.

You will sort items by quality, tag merchandise, and maintain organized workstations while delivering friendly customer service in a busy store setting. Availability for nights, weekends, and holidays is required.

Qualifications

• High school diploma or GED preferred.
• Retail or production experience preferred, but not required.
• Ability to read, understand, and complete production documentation.
• Clear communication skills for working with customers and teammates.
• Willingness to learn, accept feedback, and contribute to team success.

Responsibilities

• Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards.
• Hang, tag, and label merchandise accurately using our production and pricing systems.
• Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise.
• Meet daily and bi‑weekly production goals by efficiently processing donated items.
• Maintain a friendly, welcoming, and helpful attitude with customers and team members.
• Greet customers warmly and assist in addressing concerns in a courteous, respectful manner in line with retail policies.
• Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership.
• Maintain clean, stocked, and well‑organized workstations and request supplies as needed.
• Help keep the interior and exterior of the store clean, safe, and organized.
• Perform additional duties and cross‑train in other areas as assigned.

Skills

Clear communication

Teamwork

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes in Webster, NY is seeking a Softline Processor to prepare donated apparel, shoes and accessories for our retail stores—helping create great shopping experiences while supporting programs that strengthen our community.

You will sort items by quality, tag merchandise, and maintain organized workstations while delivering friendly customer service in a busy store setting. Availability for nights, weekends, and holidays is required.