Apparel Hanger & Quality Control Associate

Goodwill Industries of the Valleys; Covington (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a dedicated team member to support daily retail operations in Covington, VA. You will hang and tag apparel, transport items, and help maintain a secure, clean sales floor while delivering friendly donor and customer service.

Responsibilities include processing donations, quality checks, and working with the DURT system to ensure high standards. You will contribute to a positive environment, meet productivity goals, and participate in ongoing training

Qualifications

• Ability to read, write, and communicate verbally.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Tag and size apparel and/or hang apparel onto racks by category.
• Assist with quality control assurance (tears, stains, wet, smelly, soiled, broken zippers, and missing buttons).
• Maintains accurate count with the goal of 60+ pieces per hour.
• Always maintains processing area in a neat and clean condition.
• Ensures positive donor and customer interaction by providing world class customer service.
• Demonstrates the principles of DURT with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service.
• Adheres to all Goodwill personnel policies and procedures.
• Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.
• Attends in-service related training as assigned.
• Performs other duties as assigned by Management.
• Responsible for performing assigned duties within the framework of our Guiding Principles: We are committed to providing world-class customer service to all our customers.
• We are committed to a clean, neat, organized, and safe facility.
• We are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory.
• Donors and shoppers should be greeted in 10 seconds.
• Every time we touch a donation, something good should happen to it.
• All donations should be processed within 24 hours.
• If you have a pile, you have a problem. This applies to backrooms, desks, productions areas and warehouses.
• Hard goods should be priority processed.
• Material handling equipment is for moving donations, not for storage or merchandising.
• Don't fall in love with your donations...rotation is critical to success.
• Donor value and Transaction value should increase.
• Profits or ROI should Increase.

Skills

Reading & writing

Independent work

Relationship building

Team player

Positive attitude

Adaptability

Job description

Goodwill Industries of the Valleys is seeking a dedicated team member to support daily retail operations in Covington, VA. You will hang and tag apparel, transport items, and help maintain a secure, clean sales floor while delivering friendly donor and customer service.

Responsibilities include processing donations, quality checks, and working with the DURT system to ensure high standards. You will contribute to a positive environment, meet productivity goals, and participate in ongoing training