Apparel Department Lead & Coach

Kroger Family of Companies; Anna (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking an in-store apparel associate to manage the assigned Home section, stock displays, and maintain fixtures and signing. The role includes coaching and directing associates, training, and performing cashier duties when needed.

Responsibilities focus on customer service, merchandise integrity, inventory accuracy, and promotional execution while ensuring compliance with company policies and procedures.

Qualifications

• Must be 18 years of age or older.
• Flexible schedule including mornings, afternoons, evenings, and nights.
• Willing and available to work weekends and holidays as needed.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Effective written and oral communication skills.
• Demonstrated ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
• Qualified and able to operate power machinery and work with various job tools, (Pallet jack, Forklift, compactors, box cutters, label guns)

Responsibilities

• Demonstrates, recognizes and ensures compliance with Customer service actions.
• Stock displays with new or back-stock merchandise.
• Divisional signing, recovery and merchandising standards
• Ticketing standards
• Corporate policies
• Planograms and composites
• Shrink control guidelines
• Coordinates and organizes merchandising of the section.
• Ensures on-hand integrity, RMS updates as needed.
• Builds and maintains vendor relationships.
• Receives and processes freight.
• Performs inventory control functions as required. Ensures ads and promotions are set to standard.
• Processes salvage.
• Prepares for physical inventory as directed. Processes returns/exchanges.
• Conducts stock counts.
• Builds ends and displays.
• Maintains an awareness of current market trends.
• Reacts with urgency to changing sales opportunities.
• Processes product deletions.
• Ensures accuracy and follows up on price changes.
• Engages with Customers and sells products to customers.
• Sells products to Customers; teaches/demonstrates selling skills.
• Participates in mandatory training programs.
• Performs cashier functions, when required.
• Processes mail.
• Maintains an awareness of overstock/understock conditions to ensure ordering system integrity.
• Responds to verbal Customer comments/complaints.
• Assists in the inventory process.
• Writes Intersection Transfers.
• Manages P & L responsibilities, seasonal sets.
• Processes mismates.
• Perform any and all duties as assigned.

Skills

Customer service

Communication skills

Decision making

Stress management

Merchandising

Sales/upselling

Tools

Pallet jack

Forklift

Compactors

Box cutters

Label guns

Job description

Kroger Family of Companies is seeking an in-store apparel associate to manage the assigned Home section, stock displays, and maintain fixtures and signing. The role includes coaching and directing associates, training, and performing cashier duties when needed.

Responsibilities focus on customer service, merchandise integrity, inventory accuracy, and promotional execution while ensuring compliance with company policies and procedures.