APPAREL/CLERK

Kroger Family of Companies; Tualatin (OR); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger Family of Companies is hiring for a role focused on delivering outstanding customer service in-store. You will assist customers, answer questions about products, and maintain shelves to ensure accuracy and availability. This position emphasizes safety, cleanliness, and engaging store experiences for shoppers.

Applicants should be at least 18 years old with basic math skills. A high school diploma or equivalent is preferred; bilingual abilities are advantageous for servicing a diverse

Qualifications

• Must be at least 18 years old.
• Ability to perform basic math (counting, addition, subtraction).
• High school diploma or equivalent preferred.

Responsibilities

• Create an environment where customers feel welcome, important, and appreciated by answering product questions.
• Gain and maintain knowledge of products, respond to questions, and make suggestions.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Observe scheduled shift operating hours.
• Adhere to all health and safety codes.
• Model excellent customer service, friendliness, and cleanliness of the department.
• Demonstrate creative merchandising.
• Keep displays fully stocked and conditioned according to standards.
• Be aware of arrival dates of products.
• Maintain workload to meet production deadlines.
• Assist with creating additional sales through bulletins and announcements.
• Complete paperwork according to company policy.
• Follow all merchandising, customer service, cash control, labor, expense, loss prevention, maintenance, safety, and engagement rules.
• Promote sales through intercom announcements.
• Reinforce safety programs and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notify management of repairs needed.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Basic math

Second language

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Observe scheduled shift operating hours.

• Adhere to all local, state and federal health and civil codes.

• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.

• Demonstrate creative merchandising.

• Keep displays fully stocked and conditioned according to department standards.

• Be aware of arrival dates of products.

• Maintain workload to guarantee that production deadlines are met.

• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.

• Complete all paperwork according to company policy.

• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.

• Promote sales through intercom announcements.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Minimum 18 years of age

• Must be able to meet the minimum physical demands of the position.

• Knowledge of basic math: counting, addition, and subtraction.

Desired

• High school diploma or equivalent.

• Second language: speaking, reading and/or writing.