APPAREL/CLERK

Kroger; Florence (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Florence, Oregon is seeking a customer-focused associate to deliver outstanding service and maintain a safe, clean department environment. You will assist the department manager in reaching sales and profit goals, while upholding the store's standards and safety procedures.

The role emphasizes answering questions, stocking merchandise, and applying merchandising principles to keep displays appealing and fully stocked. Flexibility with hours and strong teamwork are valued.

Qualifications

• Provide exceptional customer service and answer questions about products.
• Ensure safety, cleanliness and organization in the department and store.
• Demonstrate company values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Answer customer questions and provide product recommendations.
• Maintain knowledge of department products and stocking.
• Label, stock and inventory merchandise.
• Ensure department and store safety and cleanliness.
• Follow company policies on merchandising, cash handling and loss prevention.
• Support department manager to achieve sales and profit goals.

Skills

Customer service

Product knowledge

Safety compliance

Communication

Basic math

Education

High school diploma or equivalent

Second language

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Observe scheduled shift operating hours.
• Adhere to all local, state and federal health and civil codes.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Keep displays fully stocked and conditioned according to department standards.
• Be aware of arrival dates of products.
• Maintain workload to guarantee that production deadlines are met.
• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.
• Complete all paperwork according to company policy.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.
• Promote sales through intercom announcements.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Minimum 18 years of age
• Must be able to meet the minimum physical demands of the position.
• Knowledge of basic math: counting, addition, and subtraction.

Desired

• High school diploma or equivalent.
• Second language: speaking, reading and/or writing.