APPAREL/CLERK

Kroger; Cold Spring (AL); In loco; USD 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Kroger in the United States is seeking a Customer Service Associate to deliver exceptional service and create a welcoming environment for shoppers.

You will respond to questions about products, maintain stock levels, label merchandise, and follow safety protocols to help meet department goals. Minimum age 18 and a high school diploma preferred.

Competenze

• Minimum 18 years of age and ability to meet physical demands.
• Basic math skills (counting, addition, subtraction).
• Ability to respond to customer questions and make product recommendations.
• Adhere to company policies and quality standards.

Mansioni

• Answer questions about products and services to assist customers.
• Label, stock and inventory department merchandise.
• Observe store hours and enforce safety procedures.
• Report discrepancies and safety issues to management.
• Keep displays stocked and attractive, following department standards.

Conoscenze

Customer service

Product knowledge

Stocking & merchandising

Safety compliance

Teamwork

Formazione

High school diploma or equivalent

Descrizione del lavoro

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Observe scheduled shift operating hours.
• Adhere to all local, state and federal health and civil codes.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Keep displays fully stocked and conditioned according to department standards.
• Be aware of arrival dates of products.
• Maintain workload to guarantee that production deadlines are met.
• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.
• Complete all paperwork according to company policy.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.
• Promote sales through intercom announcements.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Minimum 18 years of age
• Must be able to meet the minimum physical demands of the position.
• Knowledge of basic math: counting, addition, and subtraction.

Desired

• High school diploma or equivalent.
• Second language: speaking, reading and/or writing.