App/Cloud Support Manager

Accenture; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Application/Cloud Support Manager to ensure seamless application stability and support across all platforms. This role involves managing end-to-end applications, implementing cloud solutions, and optimizing security standards. You will work closely with business and IT teams, develop complex design solutions, and leverage tools like Openshift and Jenkins for deployment automation. If you are passionate about modernizing application support and enhancing user experiences, this opportunity offers a dynamic environment to make a significant impact.

Qualifications

• Expertise in application support and cloud management is essential.
• Experience with API testing and user support in cloud environments.

Responsibilities

• Provide seamless application support and manage end-to-end applications.
• Implement cloud solutions and optimize applications for security.

Skills

Application Support

Cloud Management

API Testing

User Support

Data Analysis

Security Standards

Scrum Master

Tools

Openshift

Jenkins

Ansible

New Relic

Splunk

Job description

Application/Cloud Support Manager | Senior Level | Full time

App/Cloud Support Manager (Accenture LLP; Atlanta, GA): Accenture LLP has multiple openings for the position of App/Cloud Support Manager in Atlanta, GA, and the job duties are as follows:

• Provide uninterrupted support across all domains and platforms and seamless application stability.
• Implement, integrate, and manage end-to-end applications, maintain all environments within the SDLC Life Cycle, and ensure successful deployment of released applications.
• Work independently with business and IT teams and provide outstanding user support on Openshift platform and related business processes.
• Develop the complex design solutions and configurations, updates, and fixes to meet the application functional requirements and company security standards.
• Implement Openshift application on Cloud Platform to facilitate the Microservices Deployment. Configure the Jenkins Pipeline automated deployment through the Build phase and implement Jenkins Pipeline for AEM content deployment.
• Serve as backup Scrum master to existing teams to achieve deliverables.
• Modernize validation methodologies from old SOAP methods to API testing, and validations through New Relic Synthetics.
• Optimize applications by enhancing the security standards and implementing the new logging technologies and monitoring in place.
• Leverage Splunk and New Relic to create proactive monitors and dashboards.
• Modernize and automate manual work with Ansible to reduce the manual intervention and errors by creating playbooks.
• Analyze data with checks on regular basis to predict the failure and implement solutions.
• Fix the Security Vulnerabilities on the application and server platforms.