Apigee Support Engineer

Tata Consultancy Services; Jersey City (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Parental Leaves

Insurance Options

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited is seeking an Apigee Support Engineer in Jersey City, NJ. The role focuses on operating and optimizing enterprise API infrastructure, with strong emphasis on Apigee Edge/X/Hybrid, Linux, and Kubernetes environments.

You will drive incident resolution, security policy enforcement, and CI/CD-based deployments across dev, test, and prod, collaborating with cross-functional teams to ensure high availability and performance of APIs.

Qualifications

• 8-9+ years of IT experience with at least 5+ years in Apigee API management.
• Hands-on experience with Apigee Edge, X, or Hybrid.
• Strong knowledge of REST, SOAP, GraphQL, OAuth 2.0, OIDC, JWT, and mTLS.

Responsibilities

• Administer and support Apigee environments across dev, test, and prod.
• Monitor platform health, capacity, latency, and availability.
• Plan and execute upgrades, patches, and security updates.
• Manage SSL/TLS cert lifecycles, OAuth tokens, and API security policies.
• Troubleshoot API proxy flows, policies, and connectivity issues.
• Coordinate with Google Support or vendors for high-severity bugs.
• Deploy proxy configurations and manage infra changes via CI/CD.

Skills

Apigee API management

Linux/Unix administration

Kubernetes

Networking fundamentals

Scripting (Bash/Python)

CI/CD (Jenkins, GitLab)

Monitoring/observability

Security protocols (OAuth2/OIDC/JWT/mT

Education

Bachelor's degree in Computer Science / IT or related

Tools

Terraform

GitLab

Jenkins

Docker

Job description

Job Title: Apigee Support Engineer

We are seeking a skilled Apigee Support Engineer to manage, monitor, and optimize our enterprise API infrastructure. The ideal candidate has deep operational and troubleshooting experience with Google Cloud's Apigee platform (Edge, X, or Hybrid), strong Linux/Kubernetes skills, and a passion for resolving complex integration and performance challenges. You will work closely with development, security, and infrastructure teams to ensure seamless API operations

Required Skills & Qualifications

• Experience: 8-9+ years of IT experience, with at least 5+years focused specifically on Apigee API management, administration, or support.
• Platform Expertise: Hands-on experience with Apigee Edge (OPDK/Cloud), Apigee X, or Apigee Hybrid
• Core Protocols & Security: Strong understanding of REST, SOAP, GraphQL, OAuth 2.0, OpenID Connect (OIDC), JWT, and mTLS.
• Infrastructure & OS: Proficiency in Linux/Unix administration, networking fundamentals (DNS, firewalls, load balancers), and container orchestration (Docker, Kubernetes/GKE).
• Scripting & Automation: Working knowledge of shell scripting (Bash/Python) and Infrastructure as Code (Terraform).
• Monitoring Tools: Experience with log analysis and APM tools such as Splunk, ELK stack, Dynatrace, Datadog, or Grafana. * Education: Bachelor's degree in Computer Science, Information Technology, or a related technical field.

Key Responsibilities

Operations & Maintenance

• Administer and Support: Manage Apigee environments (OPDK, Apigee X, or Hybrid) across development, testing, and production stages.
• Platform Monitoring: Monitor platform health, capacity, latency, and availability using observability and analytics tools.
• Upgrades & Patching: Plan and execute software upgrades, firmware updates, and security patch deployment.
• Certificate & Security Management: Manage SSL/TLS certificate lifecycles, OAuth tokens, and API security policies.

Troubleshooting & Incident Management

• Issue Resolution: Troubleshoot and resolve API proxy flows, policies (Spike Arrest, Quota, Caching), and connectivity roadblocks.
• Root Cause Analysis (RCA): Investigate production incidents, perform deep-dive log analysis, and apply permanent fixes or workarounds.
• Vendor Escalation: Coordinate effectively with Google Global Support or third-party vendors for high-severity platform bugs.

Collaboration & CI/CD

• DevOps Integration: Deploy proxy configurations and manage infrastructure changes via CI/CD pipelines (Jenkins, GitLab, Terraform).
• Cross-Functional Support: Assist application development teams with proxy deployment, debugging, and best practices for API design

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & amp; Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range

$80,000-$90,000 a year

Location

Jersey City, NJ

Function

TECHNOLOGY

Role

Support Executive

ID

435051

Skills

Apigee

Salary Range

$80,000 - $90,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE