API Technical Writer - Own Backlog & Tutorials

Stefanini North America and APAC; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Stefanini Group in Greensboro, NC is seeking an API Technical Writer to produce high-quality API documentation for our portfolio across commercial, retail and compliance work. The role collaborates with service owners, developers and solution experts to validate technical details and ensure accuracy.

You will own an improvement roadmap, gather requirements from stakeholders, create references, tutorials, and onboarding guides, and develop sales-focused collateral with marketing to align

Qualifications

• 2-5 years of proven API Technical Writer experience who is fluent in formal, technical English.

Responsibilities

• Own an improvement roadmap for API documentation: assess current content, build and prioritize a backlog, and plan delivery (timelines, deadlines, and review cycles).
• Gather requirements and insights by interviewing other team experts and internal stakeholders; tailor content (tone, structure, terminology) for target audiences to ensure understanding.
• Create and maintain API reference documentation (endpoints, functions, parameters, sample code, error messages) and explain how APIs interact with applications and business processes, including recommended usage patterns.
• Develop tutorials and adoption assets across formats (documents, eLearning, video scripts/storyboards) and produce business cases/use-case narratives showing effective API usage and value.
• Write and maintain general developer-portal content beyond API reference docs e.g., Getting Started/onboarding guides, authentication and credential setup, FAQs/troubleshooting, release notes/updates etc.
• Produce or coordinate diagrams and other visual aids (directly or with designers) to clarify products, processes, and integrations.
• Partner with solution experts to validate technical accuracy and collaborate with marketing teams to create technically credible sales collateral aligned to go-to-market messaging and ongoing initiatives.

Skills

Technical writing

API documentation

English fluency

Job description

Stefanini Group in Greensboro, NC is seeking an API Technical Writer to produce high-quality API documentation for our portfolio across commercial, retail and compliance work. The role collaborates with service owners, developers and solution experts to validate technical details and ensure accuracy.

You will own an improvement roadmap, gather requirements from stakeholders, create references, tutorials, and onboarding guides, and develop sales-focused collateral with marketing to align