API Support Specialist

Filevine; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

Filevine is seeking a detail-oriented API Support Specialist to join our growing team. As the first point of contact for developers and integration partners, you will help users troubleshoot the public API and maximize the platform’s potential.

You’ll collaborate with product and engineering to document common issues, share solutions, and ensure a smooth, scalable API experience that supports our rapidly expanding legal-tech ecosystem.

Qualifications

• Experience supporting developers or partners with APIs.
• Strong problem-solving and debugging skills.
• Excellent written and verbal communication.

Responsibilities

• Serve as the first point of contact for developers and integration partners.
• Troubleshoot issues with Filevine's public API.
• Educate users on how to leverage Filevine's API to maximize outcomes.

Skills

API support

Developer relations

Troubleshooting

Customer focus

Tools

REST APIs

Postman

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform - where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role:

Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team! As the first point of contact for our developer community and integration partners, you will play a crucial role in ensuring a smooth and successful experience with Filevine's API. You'll be responsible for handling initial inquiries, troubleshooting issues with the public api, and empowering users to leverage the full potential of our platform. If you love solving puzzles and helping people use technology, this is the perfect role for you.