API & SDK Implementation Engineer

Payarc; Greenwich (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Payarc is seeking a Product Support & Implementation Engineer to deliver top-tier technical support for its API and SDK products. You will work with developers, ISVs, and merchants to assist with integrations, troubleshoot issues, and provide in-depth guidance across Payarc Gateway, Payarc Connect, and Merchant Dashboard.

The ideal candidate has 3+ years of Level 2+ technical support experience, strong API knowledge, and excellent communication skills, with a focus on customer success and

Qualifications

• 3+ years in Level 2+ technical support for APIs/SDKs.
• Strong working knowledge of RESTful APIs, SDKs, webhooks, and authentication.
• Experience with API documentation platforms such as ReadMe.io.
• Excellent written and verbal communication.

Responsibilities

• Provide expert-level technical support for Payarc’s API and SDK products, helping customers troubleshoot and resolve integration issues.
• Guide ISV and merchant customers through the full integration lifecycle, from first API call to production.
• Reproduce, diagnose, and resolve complex technical issues across gateways, terminals, and services to identify root cause.
• Maintain and improve technical documentation and API references.

Skills

API technologies

RESTful APIs

Postman

Communication

Problem-solving

Education

Bachelor’s degree preferred

Tools

Postman

ReadMe.io

Job description

Payarc is seeking a Product Support & Implementation Engineer to deliver top-tier technical support for its API and SDK products. You will work with developers, ISVs, and merchants to assist with integrations, troubleshoot issues, and provide in-depth guidance across Payarc Gateway, Payarc Connect, and Merchant Dashboard.

The ideal candidate has 3+ years of Level 2+ technical support experience, strong API knowledge, and excellent communication skills, with a focus on customer success and