API Integration Analyst

Hancock Whitney; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hancock Whitney seeks an API Integration Analyst to bridge business needs with API-led solutions. You will work with stakeholders, Enterprise Architecture, and MuleSoft developers to translate requirements into technical specs and ensure alignment with standards.

The candidate should understand REST and SOAP, have banking or financial services exposure, and be able to support from requirements through testing and user support. This role emphasizes cross-functional collaboration.

Qualifications

• Bachelor's Degree in Accounting or Finance preferred.
• Minimum 2 years of relationship management experience selling banking products.
• Proficient in credit underwriting fundamentals and financial analysis.
• Knowledge of commercial loan products, lending and regulatory compliance.
• API knowledge including API concepts and API-led architecture.
• Integration experience with REST and SOAP services.
• Ability to translate business requirements into technical specifications.
• Understanding of SQL and data mapping concepts.
• Strong communication with technical and non-technical audiences.
• Experience collaborating with developers, architects, vendors and business stakeholders.
• Experience supporting testing, defect resolution and post-implementation support.

Responsibilities

• Gather, clarify, and document business requirements with stakeholders.
• Participate in design sessions with Enterprise Architecture, vendors, and developers.
• Translate requirements and designs into technical specifications for MuleSoft developers.
• Map business requirements to API-led architecture patterns.
• Work with MuleSoft developers to ensure designs meet requirements.
• Ensure solutions align with architectural standards and design expectations.
• Review API designs, data mappings, and integration requirements for completeness.
• Support testing, defect resolution, and post-implementation support.
• Provide ongoing user support for APIs and integrations.
• Communicate with both technical and non-technical audiences.

Skills

API concepts

REST services

SOAP services

SQL

Data mapping

Technical translation

Communication

Collaboration

Testing support

Education

Bachelor's degree in Accounting or Finance

Tools

MuleSoft

Job description

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Job Description: API Integration Analyst

The API Integration will work closely with project teams, business stakeholders, Enterprise Architecture, external vendors, and MuleSoft developers to understand business requirements and translate them into clear technical specifications for API-led solutions. This role will support design discussions, document requirements, map business needs to technical designs, and help ensure that delivered API solutions align with Enterprise Architecture standards and business expectations.

The ideal candidate has experience working with both technical and non-technical teams, understands API concepts including REST and SOAP services, and can support solution delivery from requirements gathering through testing and user support. Banking or financial services experience is a plus.

Key Responsibilities

• Partner with business stakeholders and project teams to gather, clarify, and document business requirements.
• Participate in design sessions and working meetings with Enterprise Architecture, external vendors, developers, and business users.
• Translate business requirements and solution designs into technical specifications that can be used by MuleSoft developers.
• Support mapping of business requirements to API-led architecture design patterns.
• Work closely with MuleSoft developers to ensure the solution is built according to the agreed design and requirements.
• Collaborate with Enterprise Architecture to confirm that delivered solutions align with architectural standards and design expectations.
• Review API designs, data mappings, and integration requirements to ensure completeness and accuracy.
• Support testing activities, including test planning, defect review, issue resolution, and validation of delivered functionality.
• Assist with ongoing user support for implemented APIs and integration solutions.
• Communicate effectively with both technical and non-technical audiences, including business users, developers, architects, and vendor partners.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor’s Degree, major in Accounting or Finance preferred
• Minimum 2 years of relationship management experience selling banking product
• Proficient in credit underwriting fundamentals and prior credit experience including financial analysis
• Knowledge of commercial loan products & lending / compliance regulations
• API knowledge - Understanding of API concepts and API-led architecture
• Integration experience - Familiarity with REST and SOAP services
• Technical analysis - Ability to translate business requirements into technical specifications
• Data knowledge - Understanding of SQL and data mapping concepts
• Communication - Ability to communicate clearly with technical and non-technical resources
• Collaboration - Experience working with developers, architects, vendors, and business stakeholders
• Testing support - Ability to support testing, defect resolution, and post-implementation user support

Preferred Qualifications

• Experience with MuleSoft or MuleSoft-based integration projects.
• Banking, financial services, or payments experience.
• Experience working with Enterprise Architecture teams.
• Familiarity with integration design, system interfaces, data flows, and API documentation.
• Experience supporting Agile or project-based delivery teams.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Excellent communication and client service skills
• Ability to manage time and competing priorities in a retail environment
• Strong interpersonal skills with the ability to interact with all levels of an organization
• Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives
• High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term
• Ability to understand and interpret a P&L and financial statements
• Adaptability, flexibility and ability to work branch hours, including weekends and some evenings.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.