API Account Manager USA

RateHawk; Cleveland (OH); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative travel-tech company is seeking an API Account Manager to strengthen relationships with API clients and enhance market presence. This remote position offers the opportunity to leverage data-driven insights for API optimization and collaborate with cross-functional teams to drive business development. You will engage with partners to ensure effective API usage while enjoying a supportive team environment with flexible schedules and growth opportunities. If you're a proactive and tech-savvy professional with a passion for the travel industry, this role is a perfect fit for you.

Benefits

Flexible schedules

Remote work options

Growth opportunities

Training programs

Discounts on hotels

MyTime Day Off

Qualifications

• 2-5 years of experience in the travel industry focusing on API performance.
• Fluent in English; Spanish is a plus.

Responsibilities

• Optimize API performance through data analysis and monitoring.
• Collaborate with teams to enhance API offerings and meet partner needs.

Skills

API Management

Data Analysis

Technical Troubleshooting

Business Development

Proactive Communication

Job description

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RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As API Account Manager, you will play a pivotal role in maintaining and developing relationships with our API clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in the United States.

Job Responsibilities

• API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement;
• Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawk's overall strategic objectives;
• Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise;
• Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence;
• Travel: Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Requirements

• Relevant experience: Ideally, 2-5 years of experience in the travel industry, reviewing and monitoring the technical performance of API connections. Specializing in managing onboarding of API-connected customers; acting as a liaison between IT and the commercial team to manage technical problems; analyzing technical performance, error rate, traffic, and look-to-book ratio to detect areas for improvement.
• Language skills: Fluent in English; Spanish is a plus.
• Travel: Up to 20% of travel time may be required.
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, tech-savvy, adaptable to a fast-changing environment, team-player, data-driven decision maker.
• Analytical skills: Comfortable with metrics, numbers, and data analysis.
• International mindset: Ability to work across diverse cultural contexts, reflecting ETG's global presence.
• Location: Anywhere in the US.
• Work permit: Must be a citizen or permanent resident of the United States. No visa sponsorship available.

Benefits

• Flexible schedules and remote work options;
• Supportive team environment with growth opportunities;
• Training programs for soft skills and leadership development;
• Partial funding for external training and conferences;
• Access to corporate English classes and speaking clubs;
• Discounts on hotels and travel services;
• MyTime Day Off — an extra non-working day with pay.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting