Apex - Field Technician

Great Day Improvements; Indianapolis (IN); On-site; USD 56,160 - 60,320; Full time

Benefits offered by this job

Company truck and tools provided

Job summary

Apex Energy Solutions is seeking a Field Technician to measure, install, and test products at customers’ homes or businesses. Travel to sites for repairs and routine maintenance, with emphasis on safety, accuracy, and clear customer instruction.

Ideal candidates have strong technical/mechanical skills, experience with basic hand tools, and are physically fit to lift heavy equipment. Some admin duties may be required in this role.

Qualifications

• Associate degree or technical certification in the industry.
• Experience servicing windows and doors.
• Valid Driver’s License and driving record acceptable to insurance company.

Responsibilities

• Measure, install, and test products, and provide customers with usage instructions.
• Perform repairs on doors, windows, and related components; supplier parts like glass, hardware, seals.
• Coordinate return visits and communicate required services, materials, and labor.

Skills

Windows & Doors Servicing

Customer service

Valid driver’s license

Education

Associate degree or technical certification

Job description

As the Field Technician, you will measure, install, and test products and provide customers with instructions on the proper usage of the product. He/She will have to travel to our customers' homes or businesses to perform repairs and routine maintenance. He/She should have excellent technical and mechanical skills and have experience with basic hand power, diagnostic tools, and should be physically fit to lift heavy equipment. As the Field Technician in a newly launched market, the candidate will be responsible for some administrative work.

Pay Rate

$27.00 - $29.00 per hour

Company Truck and Tools Provided

Company truck and tools are provided.

Responsibilities

• Conduct routine inspections and provide accurate measurements of doors and windows.
• Provide timely and quality repairs of customers' products, including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Coordinate required return visits; convey needed services, materials, and labor.
• Perform post-installation inspections.
• Anticipate obstacles that could impact customer expectations, job costs, and/or code performance; recommend solutions.
• Promote the company's services.
• Maintain your technical and mechanical skills.
• Perform administrative tasks such as scanning installer invoices into the system, scanning copies of customer payments, mailing customer payments to the administrative team, ensuring installers are loaded up and headed to their daily job sites in a timely fashion, receiving materials and product shipments, etc.

Education

• Associate degree or technical certification in the industry.

Experience

• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver’s License and driving record acceptable to insurance company.

Additional Requirements

• Ability to work independently and as a team.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Travel within radius of GDIs locations.

Apex is an Equal Employment Opportunity Employer.

Apex Energy Solutions is innovative and flexible. Note that some markets are for a relationship with Apex Energy Solutions, part of Great Day Improvements, LLC. Other markets are franchises, and the relationship will be with the franchise owner.

#INDAPEXP