APCC Programs Lead & Operations Coordinator

UnitedHealth Group; Auburndale (MA); On-site; Confidential; Full time

Benefits offered by this job

Benefits package

Equity stock purchase program

401(k) contribution

Job summary

UnitedHealth Group seeks an experienced operations leader to oversee APCC programs in Reliant and Atrius within Optum MA. You will coordinate recruitment, onboarding and dashboard reporting with local site admins to improve panel growth and quality metrics.

You'll partner with clinical leadership to manage onboarding, rotations, preceptor training, and cohort graduation activities, while addressing productivity and employee relations issues across cohorts.

Qualifications

• 5+ years of experience in a leadership role in healthcare.
• Well versed in primary care management, EPIC Electronic Health Record, and employee relations management.

Responsibilities

• Coordinate recruitment and hiring of APCC positions with clinical leadership.
• Oversee onboarding of all cohort APCCs, orientation checklists and content optimization.
• Oversee didactic rotations, preceptor training, onboarding, and cohort graduation ceremonies.
• Coordinate leadership meetings, create agendas, facilitate topics and follow-up.
• Develop and oversee dashboards to report performance and productivity metrics.
• Troubleshoot productivity, performance or behavior issues of preceptors and APCs.
• Develop programs, adjust tenants, create presentations and APC surveys.
• Act as Operational Liaison to COO, Reg. Dir., Site Administrator, etc.
• Meet with SA Teams bi-weekly to review schedules and employee relations updates.

Skills

Leadership

Healthcare management

EPIC EHR

Employee relations

Tools

EPIC EHR

Job description

UnitedHealth Group seeks an experienced operations leader to oversee APCC programs in Reliant and Atrius within Optum MA. You will coordinate recruitment, onboarding and dashboard reporting with local site admins to improve panel growth and quality metrics.

You'll partner with clinical leadership to manage onboarding, rotations, preceptor training, and cohort graduation activities, while addressing productivity and employee relations issues across cohorts.