Optum MA APCC Program Coordinator

UnitedHealth Group; Auburndale (MA); On-site; Confidential; Full time

Benefits offered by this job

Benefits package

Equity stock purchase program

401(k) contribution

Job summary

UnitedHealth Group seeks an experienced operations leader to oversee APCC programs in Reliant and Atrius within Optum MA. You will coordinate recruitment, onboarding and dashboard reporting with local site admins to improve panel growth and quality metrics.

You'll partner with clinical leadership to manage onboarding, rotations, preceptor training, and cohort graduation activities, while addressing productivity and employee relations issues across cohorts.

Qualifications

• 5+ years of experience in a leadership role in healthcare.
• Well versed in primary care management, EPIC Electronic Health Record, and employee relations management.

Responsibilities

• Coordinate recruitment and hiring of APCC positions with clinical leadership.
• Oversee onboarding of all cohort APCCs, orientation checklists and content optimization.
• Oversee didactic rotations, preceptor training, onboarding, and cohort graduation ceremonies.
• Coordinate leadership meetings, create agendas, facilitate topics and follow-up.
• Develop and oversee dashboards to report performance and productivity metrics.
• Troubleshoot productivity, performance or behavior issues of preceptors and APCs.
• Develop programs, adjust tenants, create presentations and APC surveys.
• Act as Operational Liaison to COO, Reg. Dir., Site Administrator, etc.
• Meet with SA Teams bi-weekly to review schedules and employee relations updates.

Skills

Leadership

Healthcare management

EPIC EHR

Employee relations

Tools

EPIC EHR

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Overall responsibility for the operational management of the APCC programs in Reliant and Atrius, and any extended areas as part of Optum MA. Coordinate and oversee program recruitment, hiring and onboarding new talent for all cohorts. Oversee onboarding and graduation transitions. Develop and optimize dashboard and coordinate with local Site Administrators to document and report out on dashboard statistics, (panel growth and attrition, encounter and RVU expectations, Top Tier Quality Metric performance, CTU, HDE etc.) Assure program develops and evolves according to organizational need.

Primary Responsibilities

• In conjunction with clinical leadership, coordinate the recruitment and hiring of all APCC positions and screen with clinical leadership, participating in interview panel as needed
• Oversee onboarding of all cohort APCCs, rolling out orientation checklists to all cohorts, assist with optimizing content, and monitor schedule
• Oversee didactic rotations, preceptor training, APCC onboarding, Coffee and Conversations and cohort graduation ceremonies
• Coordinate leadership meetings, for all cohorts, create agendas and facilitate topics and document follow up items
• Develop and oversee dashboard to report on performance and productivity success metrics, (RUVs. Encounter, Pt. Exp, Quality etc.)
• Troubleshoot and address issues with productivity, performance or behavior (of both preceptors and APCs)
• Continue to develop and optimize programs, adjust tenants, create presentations, Q+A's, operationalize APC surveys, report out trends
• Act as an Operational Liaison to Operational Leadership, (COO, Reg. Dir., Site Administrator, etc.)
• Assist to coordinate
• Meet with SA Teams bi-weekly to review:
  • Preceptor schedules
  • APCs schedules
  • Didactic rotation changes
  • Employee Relations updates and concerns

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of experience in a leadership role in healthcare
• Well versed in primary care management, EPIC Electronic Healthcare Record, (or similar), and employee relations management

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.